Member Support Coordinator

Halo Member Support Coordinator

About the role

As Member Support Coordinator, you will become an important point of contact between Halo and our members. This role is all about communication, relationships and follow-up. You'll be proactively speaking with members throughout New Zealand, checking in on how things are going, understanding where they need support, helping resolve issues and connecting them with the right people, suppliers, systems or resources within Halo. This is not a traditional call centre role. We are looking for someone who is confident picking up the phone, enjoys getting to know people and can build genuine long-term relationships.

Key responsibilities

• Regularly contacting Halo members throughout New Zealand to check in, build relationships and understand what is happening in their businesses
• Responding to member questions, enquiries and support requests
• Following up issues and making sure members receive timely answers and solutions
• Helping new members through the onboarding process
• Making sure members understand the services, supplier benefits, systems and support available through Halo
• Connecting members with Halo supplier partners, software providers, training and business support
• Identifying members who may need additional support and coordinating this with the wider Halo team
• Maintaining accurate member information, notes and follow-up activity within our CRM
• Supporting member communications, initiatives, events and programmes
• Working closely with our Member Success, Sales and Operations teams

About you

• Previous experience in customer service, account management, member support or relationship management
• Excellent verbal communication skills and confidence speaking with customers or members by phone
• Strong written communication skills
• A natural ability to build rapport and relationships
• Good problem-solving skills and the ability to follow issues through to resolution
• Strong organisation and follow-up skills
• Confidence managing multiple conversations and priorities at the same time
• Experience using CRM, customer management or business software
• Good general Microsoft Office and computer skills
• A practical, hands-on approach and willingness to help where required

About us

Halo Trade Group is a growing New Zealand trade business network supporting independent plumbing, electrical and building businesses throughout the country. We help our members improve their businesses through supplier partnerships, buying arrangements, software, training, marketing, business support and access to a nationwide network of like-minded business owners. Halo has grown by taking a different approach. Our members retain their own brands and independence while gaining the support and buying power of a much larger network. As Halo continues to grow, maintaining strong personal relationships with our members is critical.

Benefits

• Full-time fixed-term contract through to 30 November 2026
• A practical, hands-on role where you can make an immediate contribution
• The opportunity to build relationships with business owners throughout New Zealand
• A growing business where good ideas and initiative are valued