Member Support Specialist

Job Title Member Support Specialist

Job Description Provide ongoing support to customers of a leading superannuation fund.

Imagine being the first point of contact for Australians reaching out for help with their superannuation — guiding, supporting, and solving real-world questions every day. You’ll work with a respected superannuation partner within the financial sector, helping members feel confident about their future.

🕓 Hours: Monday–Friday, 8AM–8PM (rotating roster)

💰 Pay: $29.45/hr + 12% super + penalties

📚 Training: 2 weeks of paid, hands-on learning

🏢 Onsite Role | Permanent Employment What you’ll be doing

• Provide outstanding service to members across phone, chat, and email
• Listen with empathy and offer tailored solutions
• Navigate multiple systems to resolve enquiries accurately
• Maintain confidentiality and professionalism in every interaction

Who you are

• Strong communicator with natural empathy
• Tech-savvy and quick to learn new systems
• Resilient and adaptable in a fast-paced environment
• Prior contact centre experience is great—but your attitude matters most!

Why you’ll love it here

✨ Permanent stability and growth opportunities

🎓 Continuous learning through Concentrix Uni & LinkedIn Learning

🏆 Supportive culture, recognition programs & wellbeing benefits

APPLY NOW! and embark on a rewarding career journey with us at Concentrix!

• Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background and police checks.

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.