Members Relation Executive

About the role

The Members Relation Executive is responsible for delivering exceptional membership services and support across a range of administrative, sales, and event coordination functions. This role serves as the primary point of contact for members, managing enquiries and requests while building positive relationships to enhance satisfaction and retention.

Key responsibilities

• Handle members' enquiries and requests through phone calls, emails, and in-person interactions
• Provide frontline assistance at the Membership Counter with a high standard of customer service
• Process membership applications, renewals, and updates
• Update and maintain the membership database accurately and promptly
• Manage feedback and escalate issues where necessary in a timely and professional manner
• Conduct club tours for potential members and assist with onboarding
• Support membership sales, campaigns, referral programmes, and promotional initiatives
• Plan, coordinate, and execute members' events, briefings, and engagement activities
• Coordinate with Finance on membership billing matters and liaise with operational departments to ensure members' privileges and benefits are accurately applied
• Ensure confidentiality and professionalism when handling member data and internal information

About you

• Ability to handle members' enquiries and requests through multiple channels
• High standard of customer service delivery
• Ability to build and maintain positive relationships with members
• Proficiency in membership database management and administrative duties
• Experience with membership sales, campaigns, and promotional initiatives
• Event planning and coordination capabilities
• Ability to work closely with internal departments to ensure seamless delivery
• Professionalism and confidentiality when handling member data and internal information