Membership Admin and Customer Service Assistant

Your new role

Step into a fast-paced and varied role within our Membership team, where you’ll connect with members and help them make the most of their membership. From sales support and customer service to administration, you’ll have a broad range of responsibilities. Typical duties include:

• Serve as the primary contact for member enquiries via phone and email
• Conduct member engagement activities through strategic call campaigns to build connections, promote value, and share information
• Maintain CRM data, including member contact and account information
• Provide support to members in the use of our online document management system
• Process membership applications, renewals, and payments
• Prepare and distribute membership packs, renewal cards, and certificates
• Follow up on overdue payments
• Handle financial processing, banking duties, and membership reporting
• Provide general administrative support
• Provide relief reception coverage

What you will bring to the team

• Proven experience providing administrative support in an office environment
• A passion for customer service and a genuine interest in helping others
• Excellent attention to detail
• Sound knowledge of the Microsoft Suite of products (particularly excel) - even better if you have experience working with a CRM
• An ability to quickly build rapport with our members
• Confident telephone manner and exceptional communication skills
• Knowledge of the building and construction industry (desirable)

But why join us?

It’s our brand - established in 1882 and with more than 10,000 members, we represent some of Australia’s largest and most successful builders and subcontractors.

Our 9 offices are home to over 130 staff across the State to who we strive to deliver that balance between work and life. As part of the team you can look forward to enjoying:

• A day off on your birthday
• 10 paid YOU days per year to rest and recharge (yes, that’s on top of your usual leave entitlement)
• WFH 1 day per week
• A competitive super scheme to help boost your retirement savings
• On-site brekky each day
• Free inner city parking
• Paid parental leave
• Access to our EAP

Keen to join the team? We would love to hear from you. Please submit a resume and covering letter outlining why this is the role for you.