Membership and Database Coordinator

TITLE: Membership and Database Coordinator FLSA STATUS: Non-exempt, Full-time

DEPARTMENT: Development SUPERVISOR: VP of Development

The Membership and Database Coordinator supports the advancement efforts of the Putnam Museum by managing the membership program and donor database, while also playing a key role in growing membership revenue through active sales efforts. This position is responsible for achieving membership acquisition, renewal, and upgrade goals, and may be eligible for performance-based incentives tied to membership growth. The coordinator ensures data accuracy, excellent member service, and effective use of the CRM to drive engagement and revenue.

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ESSENTIAL DUTIES AND RESPONSIBILITIES

Membership Program Management & Sales

• Proactively solicit and secure new memberships through on-site, online, and community-based outreach.
• Consistently meet or exceed monthly and annual membership sales and renewal targets.
• Develop and implement strategies to drive upgrades, gift memberships, and lapsed-member reactivation.
• Partner with Guest Services to maximize point-of-entry membership conversion rates.
• Provide exemplary customer service, ensuring member satisfaction and loyalty.
• Support member engagement activities and events that increase renewals and referrals.
• Track and analyze sales results, reporting regularly to the VP of Development.

Database and Data Integrity

• Manage the donor/membership database (CRM), ensuring accuracy, integrity, and confidentiality.
• Record all member and donor activity in a timely and accurate manner.
• Generate reports to evaluate sales performance, campaign results, and member trends.
• Ensure compliance with ethical, legal, and institutional data management standards.

Fundraising & Advancement Support

• Segment and analyze membership/donor lists to support campaigns and targeted outreach.
• Assist in preparation of acknowledgments, appeals, and stewardship communications.
• Support fundraising events and annual campaigns as needed.

Collaboration and Cross-Departmental Support

• Work with Guest Services to align frontline staff incentives with membership goals.
• Partner with Marketing to create compelling messaging for sales and retention campaigns.
• Share membership insights to inform Development strategies.

ADDITIONAL RESPONSIBILITIES

• Participate in sales training, goal-setting sessions, and incentive programs.
• Serve on committees or projects related to membership growth.
• Perform other duties as assigned to support Development goals.

KNOWLEDGE, SKILLS AND ABILITIES

• Proven sales ability, with a track record of meeting or exceeding revenue goals.
• Strong customer service and interpersonal communication skills.
• Goal-oriented mindset with the ability to thrive in a results-driven environment.
• Excellent organizational skills and attention to detail.
• Ability to analyze sales performance and adjust strategies accordingly.
• Proficiency with fundraising or CRM databases (Altru, Raiser’s Edge, or similar).

TRAINING AND EXPERIENCE

• Bachelor’s degree (or equivalent experience) preferred.
• 2–3 years of sales experience in membership, fundraising, or customer service.
• Demonstrated ability to meet revenue or sales goals.
• Familiarity with CRM systems and Microsoft Office required; marketing/communications experience a plus.

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To Apply:
Please email your resume and a cover letter to [email protected].

Application Deadline: October 3, 2026.

Putnam Museum and Science Center is an equal opportunity employer.

Job Type: Full-time

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person