Membership Associate

Qualifications:

Education: Bachelor’s degree in Business Administration, Mass Communication or related field.

Experience: At least 1-2 years of experience in a customer-facing role, preferably in a membership-based organization.

Skills:

• Excellent communication skills, interpersonal, problem-solving skills, and networking ability.
• Good teamwork skills.
• Fluent in speaking and writing in English language.
• Strong attention to detail, organizational skills, and ability to multitask.
• Proficiency in Microsoft Office and Google Suite.
• Familiarity with membership software and database management.
• Creativity and writing skills.

Key Responsibilities:

• Will be assisting in creating new and relevant event ideas for the members.
• Will be directly coordinating with Membership Manager, Membership Officers and other Department Managers.
• Assists Membership Officers in following up graphic artists, printers, and other suppliers for collaterals.
• Ensures attendance to Club initiated events through calls and text messages.
• Participates in all membership activities as assigned by the supervisor.
• Endorses concerns of the member to the appropriate person or department and ensures that these are addressed in a timely manner.
• Does the required documentation for requisitions, purchases, and receipts of items.
• May occasionally be required to do purchases of items to be used in activities.
• Keeps track of patronage of various programs launched by Membership.
• Follows up with Finance payments due to marketing suppliers.
• Attends all meetings and training sessions required for the position.
• Attends and assists in all Club activities as assigned.
• Work closely with other departments to ensure alignment and effective communication.
• Performs all the Customer Service strategies implemented by the Club.