Membership Clerk

Daily tasks and responsibilities:

• Welcomes and communicates with members and potential members, in person, by phone, or by mail. Answers questions, resolves problems, and explians membership and warehouse programs to keep knowledge up to date.
• Provides and arranges for prompt and courteous member service. Answers phone, runs to the floor to check item availability, directs members to product and service locations. Enlists assistance for member loading or shopping. Responds helpfully to member concerns, secures manager assistance as necessary.
• Processes new memberships and meber maintenance. Keys membership information into computer, keeps logs and paperwork, obtains supervisor approvals when necessary. Follows departmental procedures for paperwork and performance of duties.
• Follows all safety and security procedures. Verifies identity, business information for memberships.
• Collects membership dues as keyed to computer by check, cash, and debit/credit terminal. Issues receipts.
• Issues membership cards using computer, camera, and automated card printer. Issues temporary cards by researching memberships information in computer and hand writing cards. Issues employee name badges.
• Keys credit card applications; conforms to credit card company practices for verifications, confidentiality, access and discretion.
• Assists at refund counter or with marketing as necessary. Cleans department. Stocks forms and cleans and supplies printers.

Non-Essential Functions and Tasks:

• Assists with front end duties as necessary.
• Assists in other departments of the warehouse as necessary