Membership Curator

About the role

Manage and develop a portfolio of prospective and existing members, serving as their primary relationship contact throughout the membership journey. Build trusted, long-term relationships through personalised engagement, a strong understanding of members' interests and professional needs, and proactive service. Drive membership acquisition, retention and referrals while upholding VANTA's standards of discretion and excellence.

Key responsibilities

• Manage a portfolio of prospective and existing members, taking ownership of relationship development, engagement and ongoing satisfaction.
• Understand each member's lifestyle, interests and professional priorities to recommend relevant Club experiences, benefits and connections.
• Acquire new members through proactive prospecting, relationship building, referrals and timely follow-up.
• Conduct personalised membership consultations and Club tours, clearly communicating VANTA's proposition and recommending suitable membership options.
• Manage the acquisition pipeline from initial enquiry through application, approval and onboarding, maintaining accurate records and regular follow-up.
• Review membership applications and supporting documentation for completeness and accuracy, in line with internal approval procedures.
• Deliver a personalised onboarding experience, introducing new members to the Club's facilities, services, benefits and key contacts.
• Maintain regular contact with members, anticipate their needs and coordinate with internal teams to ensure timely fulfilment of requests.
• Take ownership of member enquiries and concerns, exercising sound judgement and escalating sensitive matters appropriately.
• Support membership renewals and retention through proactive conversations, addressing concerns and identifying opportunities to strengthen the relationship.

About you

• Experience in relationship management, priority or private banking, wealth management, luxury hospitality, premium membership services or luxury sales advantageous.
• Demonstrated ability to build trusted relationships with discerning clients and manage a portfolio with professionalism and care.
• Commercial awareness and confidence in conducting consultative conversations, developing opportunities and achieving targets.
• Strong written and verbal communication, interpersonal and presentation skills.
• Excellent organisation, attention to detail and follow-through, with the ability to manage multiple relationships and priorities.
• Proficiency in CRM systems and maintaining accurate client records.
• A polished, warm and discreet manner, with sound judgement when handling confidential or sensitive matters.