Membership Development Manager

The Membership Development Manager will have county-wide responsibility for the growth, retention, engagement and development of County Wexford Chamber's membership base.

This is a commercially focused, outward-facing role responsible for developing strong relationships with existing and prospective members across Wexford, Enniscorthy, Gorey and New Ross and ensuring businesses understand and experience the value of Chamber membership.

The role will replace the current district-based approach with one clear owner of the complete membership lifecycle, using strong relationship management, structured business development and member insight to drive sustainable membership growth.

The successful candidate will spend time out in the business community, developing relationships, identifying opportunities and ensuring the Chamber remains closely connected to the needs of businesses across County Wexford.

Key Membership Development Responsibilities

· Membership Growth: Own and deliver annual membership acquisition, retention, engagement and revenue targets.

· Business Development: Build and actively manage a county-wide pipeline of prospective members and convert opportunities into new Chamber memberships.

· Member Relationships: Develop strong, trusted relationships with members and maintain a clear understanding of their businesses, priorities and challenges.

· Member Engagement: Undertake business visits and proactive member engagement across all four districts.

· District Member Clinics: Deliver monthly Member Clinics across Wexford, Enniscorthy, Gorey and New Ross, maintaining a consistent and visible Chamber presence throughout the county.

· New Member Onboarding: Ensure new members receive a professional and engaging introduction to the Chamber and understand how to maximise the value of their membership.

· Prospecting: Proactively identify businesses not currently engaged with the Chamber and develop targeted approaches to recruitment.

· Membership Renewals: Own and manage the full annual membership renewal process, including renewal communications, invoicing, follow-up and collection, proactively engaging with members to maximise retention and address any issues or concerns.

· CRM Management: Maintain accurate, current membership, prospect and engagement information within GlueUp CRM.

· Membership Analysis: Use CRM data and member insights to analyse trends, engagement, retention, pipeline and opportunities for growth.

· District Engagement: Maintain strong relationships with district committees and local business networks and ensure each district remains actively represented within the county-wide Chamber model.

Member Insight & Chamber Development

· Voice of the Member: Develop a deep understanding of the issues affecting businesses and ensure member feedback informs Chamber priorities.

· Member Surveys: Support and promote member surveys, consultations and other mechanisms for gathering business insight.

· Advocacy: Feed member intelligence and emerging business issues into the CEO and Chamber's policy and lobbying activity.

· Events: Work closely with the Events Manager to identify topics, speakers and formats that respond to member needs and encourage strong engagement.

· Member Services: Work with the wider team to identify opportunities to improve existing services and develop new member benefits.

· Communications: Identify strong member stories, business achievements and relevant content opportunities for Chamber communications.

· Connections: Proactively connect members with each other and with relevant agencies, supports and opportunities where appropriate.

· Corporate Partnerships: Support the CEO in identifying potential Corporate Partners and developing the wider relationship pipeline.

· Representation: Represent County Wexford Chamber professionally at business events, meetings and external engagements throughout the county.

Ideal Candidate Qualities

· Natural Relationship Builder: Genuinely enjoys meeting people, understanding businesses and developing long-term professional relationships.

· Commercially Minded: Understands that membership must deliver value while also recognising membership growth and retention as commercial objectives.

· Proactive: Creates opportunities rather than waiting for enquiries or leads to arrive.

· Credible: Comfortable engaging with everyone from entrepreneurs and small-business owners to senior leaders of multinational organisations.

· Curious: Takes a genuine interest in how businesses operate, what challenges they face and where the Chamber can add value.

· Target Driven: Motivated by clear goals and comfortable being accountable for membership growth, retention and revenue.

· Resilient: Comfortable prospecting, following up and hearing "no" without losing momentum.

· Strong Follow-Through: Builds relationships systematically and ensures conversations translate into actions and opportunities.

· Connected Thinking: Naturally identifies introductions, partnerships and opportunities that could benefit members.

· Data Disciplined: Understands that strong relationship management must be supported by accurate CRM records, pipeline management and performance data.

· Independent: Comfortable planning their own activity and spending significant time working independently across the county.

· Team-Oriented: Shares intelligence and works collaboratively with colleagues across events, projects, communications and operations.

· Professional: Represents the Chamber with confidence, discretion and consistently high standards.

Required Experience & Qualifications

· Minimum 5 years' relevant commercial experience in business development, account management, membership development, sales or a comparable B2B relationship-management role.

· Demonstrable experience of achieving growth, sales, retention or relationship-development targets.

· Strong relationship-management and networking capability.

· Excellent verbal and written communication skills.

· Experience managing a pipeline, portfolio of clients/accounts or comparable relationship base.

· Strong digital literacy and experience using CRM or customer-management systems.

· Full driving licence and ability to travel regularly throughout County Wexford.

Preferred Experience

· Experience working within a membership organisation, Chamber, business network, professional body or comparable environment.

· Strong knowledge of the County Wexford business landscape.

· Existing relationships across the local business community.

· Experience working with SMEs and larger corporate organisations.

· Understanding of economic development, enterprise supports and the wider business-support ecosystem.

Working Conditions

· Full-time, 35 hours per week.

· Based from the Wexford office but withtime spent meeting businesses throughout County Wexford.

· Monthly Member Clinics will operate across all four districts.

· Some early-morning and evening attendance at Chamber and business events will be required.

Pay: €40,000.00-€50,000.00 per year

Benefits:

• Additional leave
• Company events
• On-site parking

Work Location: In person