Membership Director

About us

The Greater Mystic Chamber of Commerce serves as the business voice for Mystic and the Southeaster Connecticut community. We sponsor and facilitate community events, promote local business and the regional tourism industry, are a resource for small business owners and provide opportunities to get involved with the community.

Position: Membership Director

FLSA Status: Exempt

Reports to: President

Position Overview

The Membership Director has the responsibility of maintaining and growing the Greater Mystic Chamber of Commerce membership. The Membership Director will exercise a high degree of initiative, leadership and confidentiality. The successful candidate will utilize the existing chamber software to track every detail for every member.

Duties and Responsibilities: Membership

• Proactively create lists of potential members, follow-up on leads, track information into website, set informational meetings and coordinate regional membership drives.
• Comfortable with communications, written and in-person, with government officials, VIP's, or celebrities.
• Manage membership retention plan; check in with members new and old, create small gifts for renewal, oversee ambassadors’ program.
• Create and update membership packet with new information as needed.
• Plan and run monthly membership orientation meeting.
• Send monthly press release detailing new members and member milestones and upcoming events.
• Plan, schedule and coordinate with the Event Director, ribbon cuttings; event invites, reach out to elected officials, send press releases, create certificate of recognition, ensure event is promoted on website calendar and communicated on social media.
• Coordinate a continuous member-to-member, business-to-business promotional program.
• Work alongside the bookkeeper and President to update new, current and dropped memberships as well as outstanding invoices
• Send monthly invoices to members for membership dues
• Make sure dropped members are removed from all areas including web directories, gift card page, Go Mystic App, etc. Share information with the Chamber team.
• Present monthly membership report to Board of Directors
• Coordinate with Event Director – Business Before Hours and Business After Hours as well as quarterly Emerging Professionals networking events to include updating website with event information, sending press releases, handling registration, creating nametags, and running check-in at event.
• Seek out, interview, produce and post Community Proud member feature to website and social platforms
• Maintain ongoing membership survey
• Newsletter and coordinating with social member features
• Work with the President to edit yearly Sponsorship Guide, membership guide and chamber are brochure/map
• Membership Guide
• Work with the Westerly Sun to submit Quarterly Westerly Sun Insert
• Maintain a chamber wide Communication Calendar

Duties and Responsibilities: Operations and Office Management

• Demonstrate the ability to communicate effectively, written and in-person and professionally with Chamber members, customers, volunteers, vendors, board members and other external contacts.
• Organizes and prioritizes large volumes of information.
• Answers phone along with staff to take messages or field questions.
• Responds to all email correspondence delivered to the Chamber’s general email that are relevant to your duties.
• Help to maintain an organized, clean and professional office.
• Establishes and maintains a variety of shared files and records, both physical and electronic.
• Interview, train and oversee membership intern.
• Ability to handle sensitive and confidential material concerning the Chamber and the President’s role.
• Works independently and within a team on special Chamber events, or projects.
• For the Chamber’s events such as Mystic Outdoor Art Festival, Lighted Boat Parade, Floatswella, Party of 12 and more, the Membership Director will coordinate with the Event Director, responsibilities, for these events and be expected to work them with the Chamber team.
• Demonstrates ability to handle multiple tasks simultaneously.
• Exceptional organizational skills required.
• Sets and meets designated deadlines.
• Provides administrative support in a variety of capacities including direct mailing, special events, meeting planning, database management, business after hours and business before hours, and assisting with completion of specially assigned projects.
• Works with other staff personnel to accomplish organizational goals.
• Representation is required at all before and after hour’s meetings/events, welcoming new and present members and guests in a friendly and professional manner.
• Requires self-direction.
• Always treats all Board of Director members in a respectful and professional manner.
• Adheres to Chamber policies and procedures.
• Other tasks or duties assigned by the President and Board of Directors

FORWARD THINKING

Challenge traditional assumptions about processes and practices to encourage an environment of organizational learning; ensure that opportunities to increase organizational learning and effectiveness are supported by the sharing of relevant information and learning’s across functions.

TEAMWORK

• Balances team and individual responsibilities
• Exhibits objectivity and openness to others’ views
• Gives and welcomes feedback
• Contributes to building a positive team spirit
• Puts success of team above own interests
• Able to build morale and group commitments to goals and objectives
• Supports everyone’s efforts to succeed
• Recognizes accomplishment of other team members

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the is employee is regularly required to talk or hear, stand, walk, sit, use hands to handle or feel, and reach with hands and arms. The employee may frequently lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT & CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

COMPUTER SKILLS:

Strong computer skills a must. Proficient working knowledge of PC based computers, MS Office programs including Excel, Word and Outlook. Google business programs including Docs, Sheets, Forms and more. Experience with design programs such as Canva and web designs (wordpress) a must. Experience with chamber software (Growth Zone, Asana) a plus. Ability to quickly learn new software. Comfort with communicating via cell phone including text, photos, etc.

QUALIFICATIONS AND EXPERIENCE REQUIRED:

Associate degree in business administration or related field or 3 years related experience and/or training; or equivalent combination of education and experience. College degree is preferred.

Job Type: Full-time

Pay: $59,000.00 - $71,000.00 per year

Benefits:

• 401(k) matching
• Flexible schedule
• Paid time off

Compensation Package:

• Bonus opportunities

Ability to Commute:

• Mystic, CT 06355 (Required)

Work Location: In person