Membership Engagement and Development Associate

About the role

Serve as primary liaison for members, responding to inquiries and providing assistance. Assist in membership recruitment through promotions and networking. Coordinate membership events, seminars and networking activities. Maintain and update the membership database using CRM. Prepare regular membership status reports, including engagement metrics, retention rates, and recruitment progress.

Key responsibilities

• Serve as primary liaison for members, responding to inquiries and providing assistance
• Assist in membership recruitment through promotions and networking
• Coordinate membership events, seminars and networking activities
• Maintain and update the membership database using CRM
• Prepare regular membership status reports, including engagement metrics, retention rates, and recruitment progress
• Assist in the collection and monitoring of membership dues of new members and event participants' registration payments in coordination with Finance
• Perform such other functions assigned by the management and/or the Director-General and Deputy Director-General

About you

• Bachelor's degree in Business Administration, Marketing, Communications, or related field
• At least 1–3 years of experience in membership services, client relations, marketing, or related roles
• Proficient in oral and written communication
• Ability to multitask, work independently, and collaborate with teams
• Organized, detail-oriented, and member-focused
• Strong digital and computer skills
• Knowledgeable of CRM or membership database systems is a plus
• Experience in an association, chamber, or NGO is an advantage