Membership Executive

Who you are

• Minimum 2 years experience in Customer facing roles such as Business development or SDR (Sales Development Representative)
• Experience in sales or upselling/inside sales - comfortable with proactive outreach to EcoVadis network members
• Passion for excellent customer service
• Comfortable dealing with unhappy customers
• Ability to interpret data to identify actions
• Professional fluency in Italian and English as a must
• Foundational understanding of AI concepts
• Digital marketing experience a plus
• Comfortable presenting to large groups
• Team player
• Autonomous and proactive
• Experience with Salesforce or CRM software preferred
• Comfortable working in a fast paced, high-growth environment
• Enthusiasm and motivation to improve customer experience
• Proactive in suggesting, designing and implementing ideas and improvements
• Don’t meet all criteria? Please apply anyway. We welcome diverse candidates and want to assess your skills and potential contribution to EcoVadis, regardless of your background

What the job involves

• We’re looking for a motivated, autonomous candidate to support the subscribers of the EcoVadis network, both individually and at scale, to maximize customer satisfaction, retention, revenue and value perception
• Manage our existing Italian market maximizing revenue, driving upsell and upgrades & improving customer experience and driving sustainability improvements
• Identify upsell/upgrade opportunities and contact customers accordingly via phone, email or webinar
• Use available data to drive targeted actions to achieve objectives
• Develop content to improve value perception at scale, such as hosting webinars to target specific customer groups and to drive interest in our different solutions and upsell as well as following up on the revenue generated from them
• Coordinate with frontline teams to open further opportunities for upsell, and to ensure content relating to upselling & value perception is effective
• Communicates value to customers on regional initiatives
• Clearly track and communicate the progress of monthly/quarterly initiatives & results to internal and external stakeholders
• Prepares technical reports on accounts/market status by collecting, analyzing, and summarizing complex information and trends in a concise and clear manner
• Share best practices, success stories and lessons learned with global colleagues
• Escalate feedback to the appropriate business unit or process manager to drive process and product improvements and improve the customer experience
• Identify and suggest process improvements to improve team efficiency
• Identify opportunities for automation, such as cadences, to reduce manual work and improve efficiency
• Identify additional revenue opportunities to develop the rated company offering
• Represent the voice of the rated customer within EcoVadis

The application process

• Start date: ASAP
• Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Benefits

• Flexible hybrid working model
• Learning and development
• Wellness programs
• Sustainability events and community involvement
• Budget to furnish your home office
• Peer recognition program
• Employee-led resource groups
• Referral bonus