Membership Executive

About the role

This role involves managing membership services, processing applications, transfers, replacements and nominations in accordance with standard operating procedures. You will attend to members' enquiries, support membership sales and revenue generation, and manage the day-to-day operations of the Membership Service Centre.

Key responsibilities

• Process new membership applications, transfers, replacements, nominations and related documentation in accordance with SOPs
• Attend to members' enquiries and provide efficient and professional membership services
• Support membership sales and revenue generation through prospecting, follow-up and relationship building
• Develop and maintain a database of prospective members, sellers and potential nominees
• Prepare and organize members non-golfing related activities to enhance membership loyalty
• Prepare and send membership related materials to members
• Manage and maintain Reciprocal and Affiliated Clubs affairs and prepare letter of introduction
• Engage and expand list of partners for membership loyalty rewards program
• Operate day to day running of Membership Service Centre, attending to membership related enquiries, generating tax invoices and issuing membership materials
• Retain existing membership and generate revenue through networking and relationship building with clients and prospects

About you

• Bachelor's Degree, Post Graduate Diploma in Business Studies/Marketing or equivalent
• At least 3 years of working experience in the related field
• Ability to converse fluently in Bahasa Malaysia and English
• Able to work independently with minimum supervision