Membership Officer

IS THIS YOU?

Do you enjoy helping people, keeping things organised and knowing that what you do makes a genuine difference?

As COTA NT’s Membership Officer, you will be at the heart of our connection with thousands of older Territorians.

This is much more than a database administration role. You will be one of the friendly faces and voices that helps seniors access their membership benefits, discounts, information and support**.**

Working closely with the CEO and Seniors Card Manager, you will be responsible for maintaining membership databases and supporting the administration of the NT Seniors Card scheme, which connects more than 35,000 seniors with hundreds of participating businesses. This is a varied role that combines database administration, membership support, customer service and Seniors Card administration. You will play an important role in maintaining accurate records and providing friendly, helpful support to members, businesses and the wider community.

Key responsibilities

• Processing Seniors Card and participating business applications
• Maintaining accurate and up-to-date membership databases
• Entering, checking and cleaning data to ensure database accuracy and integrity
• Responding to enquiries from members, seniors, businesses and the community
• Providing information about Seniors Card benefits and COTA NT membership
• Assisting with membership renewals and liaising with the Bookkeeper regarding membership payments
• Maintaining database security and supporting data archiving
• Troubleshooting database issues and assisting with database improvements
• Managing monthly birthday acknowledgements for members turning 80, 90 and 100
• Updating records relating to deceased members

About you

• Excellent data entry and database administration skills
• Strong attention to detail and accuracy
• Excellent telephone and customer service skills
• Clear and professional verbal communication
• Good listening and interpersonal skills
• Strong Microsoft Office skills, particularly Excel
• Good organisational and time-management skills
• The ability to work independently while contributing positively to a team
• The ability to remain calm and professional when working under pressure
• A genuine commitment to providing quality service to older Territorians

About us

Council on the Ageing Northern Territory (COTA NT) is the peak organisation representing the interests of older people across the Northern Territory. We are an organisation that makes a real difference to the lives of older Territorians. You will be part of a small, friendly team where your work directly contributes to connecting seniors with valuable services, discounts, information and support.

Benefits

• Three weeks of paid Christmas shutdown leave in addition to normal leave entitlements
• TOIL available in consultation with the CEO