Membership Operations Coordinator

Job Summary:

The ideal individual for this role should possess a combination of customer-centric qualities, excellent communication and organizational skills, empathy, and initiative to deliver exceptional customer experiences and effectively manage relationships with our current members and potential ones.

Responsibilities:

· Act as the primary point of contact for membership inquiries, assisting customers with signups, renewals and cancelations.

· Proactively engage with existing members to enhance their experience, answer questions, and address concerns and to increase membership retention.

· Educate customers about the benefits of our membership program and promote enrollment.

· Process membership applications accurately and efficiently, ensuring that all required information is collected and recorded.

· Manage membership databases and systems, maintaining accurate records for member profiles, preferences, and interactions.

· Collect payment from customers and account for cash.

· Answer phone, schedule detailed services, clock in employees, and maintain the lobby area clean.

Qualifications:

· Bachelor’s degree in business administration, marketing, or related field preferred

· Proven experience in customer service, membership management, or a related role.

· Excellent communication and interpersonal skills, with a customer- centric approach to problem solving

· Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.

· Proficiency in membership management software or customer relationship management (CRM) systems.

· Ability to work collaboratively in a team environment and build positive relationships with customers and colleagues.

· Flexibility to adapt to changing priorities and handle customers inquiries and issues with professionalism and empathy.

· Passion for delivering exceptional customer service and driving membership growth and retention.

· Commitment to upholding company policies and procedures related to membership enrolment, billing and cancellations.

· Physical fitness to stand for extended periods, ensuring continuous service.

· Punctuality and reliability in adhering to schedules and commitments.

Pay: $18.00 - $23.00 per hour

Benefits:

• Flexible schedule

Work Location: In person