Membership Operations Coordinator

Job Summary:
Here’s your chance to join us as an organized and proactive Membership Operations Coordinator supporting the owner of an established women’s training program. You’ll keep member activity on track, reach out to members who have gone quiet, draft the weekly newsletter and group emails, and help the owner stay on top of schedules and deadlines. You’ll be a natural fit if you’re a strong writer who takes initiative and keeps things running smoothly behind the scenes.

Key Responsibilities:

• Monitor member activity and check-ins in Everfit
• Email members who haven’t checked in
• Handle member transitions between quarterly programs
• Keep member records accurate and current in Kajabi and Everfit
• Draft the weekly newsletter for the owner to review
• Write and send group emails to members
• Keep an eye on email communication with the member community
• Remind the owner about schedules, deadlines, and upcoming tasks
• Point out member trends and issues the owner should know about
• Maintain simple tracking systems that keep the membership organized

Mandatory Skills:

• Excellent written English with a warm, professional tone
• Experience with email-based communication and member or client follow-up
• Proficiency with Kajabi or similar membership and website platforms
• Ability to learn and use Everfit or similar fitness and coaching apps
• Strong organizational and time management skills
• Self-motivated, careful with details, and able to work without hand-holding
• Strong communication skills

Preferred Skills:

• Experience in membership, community, or customer success roles
• Experience writing newsletters or email campaigns
• Familiarity with email marketing tools
• Background or interest in fitness, wellness, or women’s health programs
• Experience supporting a business owner or coach as a virtual assistant
• Able to juggle several projects without losing track

Why Join Us:
This is a chance to play a central part in a supportive, women-focused community and make a real difference in how members experience the program. You’ll work closely with the owner, with room to take on more as the program grows. If you enjoy building relationships through thoughtful communication, you’ll feel right at home.