Membership Program Lead

The YMCA of Orange County is a leading non-profit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. We are actively seeking a highly engaged, intentional, and service-oriented individual for a part-time Membership Program Lead position.

This role is a meaningful opportunity to directly impact the lives of the communities we serve by fostering genuine connections, practicing exceptional hospitality, and helping create a safe, positive, and enriching environment for children and families. The Membership Program Director is responsible for ensuring excellence in member experience, staff leadership, operational effectiveness, and branch engagement. This individual plays a key role in creating a welcoming, member-focused environment that supports membership growth, retention, and meaningful connections within the YMCA community.

Location: Laguna Niguel

Work Schedule & Availability: This role averages 29-34 hours per week. Schedule may vary based on program or business needs.

Purpose and Impact:

• Be a Leader:

  • Serve as a key contact for branch communications and member services while delivering a welcoming YMCA experience.

• Support Member Engagement:

  • Assist with member recruitment, appreciation events, and building positive relationships with members and guests.

• Drive Operational Excellence:

  • Support program tracking and reporting systems, including YCRM, third-party billing, collections, and audit reporting.

• Ensure Compliance & Accountability:

  • Assist with branch software compliance, staff training, and adherence to accounting controls, policies, and procedures.

• Support Operational Effectiveness:

  • Work scheduled shifts at the Welcome Center and contribute to a positive member experience and overall branch effectiveness.

• Job description will be provided during interview.

Minimum Qualifications:

• Minimum Age: 18 years old

• Experience & Skills:

  • 1+ years of related experience and supervision required.
  • Preferred work experience in Membership or Sales role.
  • Experience in customer service preferred.
  • Excellent communication and organization skills.

  Certifications:

  • First Aid and CPR certifications required (training provided and paid for by the YMCA).

Benefits & Perks: Invested in You

• FREE YMCA Membership, Classes, and Pool Access.
• FREE Virtual Health Care Solutions (Teledoc).
• Program Discounts.
• Retirement Fund
• Paid Sick Time.

Learn more about the YMCA and opportunities at: www.ymcaoc.org/careers

Once a conditional offer is made, candidates will be subject to criminal background check, drug screen, and will be asked to provide criminal history. Criminal history will be analyzed on a case by case basis as it related to the position. YMCA of Orange County participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.