Membership Representative

F.H. Furr Plumbing, Heating, Air Conditioning & Electrical Manassas, VA Overview We're seeking a detail-oriented and customer-focused Membership Administrator to support our Preferred Partner Plan membership program. This role serves as a key point of contact for customers across F.H. Furr and our sister companies throughout the Atlantic South Region , assisting with membership inquiries, renewals, account maintenance, and customer support.

Who Are We? F.H. Furr Plumbing, Heating, Air Conditioning & Electrical

"Absolutely the Best"

• Over 40 years of excellence in the residential home services industry
• More than 750 employees dedicated to providing outstanding customer service
• Proudly serving Northern Virginia, Maryland, Delaware, and Washington, DC
• Part of a growing family of home service brands serving customers throughout the Atlantic South Region

What Do We Have? Join a team that values and invests in its employees

• State-of-the-art facilities and an inviting office environment
• Exceptional support staff to enhance your workflow
• Steady job stability within a thriving industry
• Competitive compensation and comprehensive benefits package
• Opportunities for career growth and professional development
• Visionary leadership committed to the future of our industry

Who/What Are We Looking For? As a vital part of our team, you will

• Serve as a primary point of contact for Preferred Partner Plan members across F.H. Furr and affiliated sister companies throughout the Atlantic South Region
• Assist customers with questions regarding membership benefits, coverage, renewals, and account updates
• Process new memberships, renewals, upgrades, transfers, and cancellations
• Maintain accurate customer and membership records within company systems
• Professionally manage inbound and outbound customer communications
• Coordinate with internal departments to ensure membership benefits are delivered consistently and efficiently
• Resolve customer concerns in a timely and professional manner
• Support field personnel and other departments as needed
• Handle administrative tasks, reporting, and data entry to ensure smooth day-to-day operations

Qualifications To be a successful member of our team, you'll need

• High school diploma or GED
• Prior customer service, administrative, or membership support experience preferred
• Strong ability to identify customer needs and provide appropriate solutions
• Excellent organizational and multitasking skills
• Dedication to meeting attendance requirements and demonstrating reliability
• Team-player mentality with a willingness to collaborate across departments
• Proficiency in Microsoft Office Suite

Core Competencies Demonstrate your strengths in

• Clear and effective verbal and written communication skills
• Strong customer service skills and a helpful attitude
• Navigating multiple software systems with ease and proficiency
• Attention to detail and accuracy in administrative tasks

Training F.H. Furr is committed to providing all the training needed to excel in this role.

Compensation & Schedule Pay $18.00 - $20.00 per hour, based on experience

Pay Frequency Weekly

Schedule

• Monday through Friday
• 800 AM - 500 PM
• Full-Time

Join F.H. Furr and help deliver an exceptional membership experience for customers across the Atlantic South Region while building a rewarding career with a company that values its employees and their success. USD $18.00/Hr.

USD $20.00/Hr.