Membership Sales & Member Experience Representative

Row House Old Town Alexandria | Alexandria, VA

Love fitness? Love meeting people? Love helping others while earning commission?

Row House Old Town Alexandria is looking for an energetic, outgoing, and goal-driven Membership Sales & Member Experience Representative to join our team!

This is more than a front desk position. You'll be the face of our studio, helping people begin their fitness journey while building lasting relationships with our members. If you enjoy talking to people, are motivated by sales goals, and thrive in a positive, team-oriented environment, we'd love to meet you.

No rowing experience is required. We'll teach you everything you need to know about rowing. We're looking for someone who brings enthusiasm, confidence, and a genuine passion for helping others.

About Row House

Row House is a boutique fitness studio offering high-energy, full-body rowing workouts for people of all fitness levels. Our mission is to create an inspiring, welcoming community where members support one another and enjoy an incredible workout together.

We believe fitness should be challenging, fun, and inclusive, and we strive to make every member feel welcome from the moment they walk through our doors.

What You'll Do

As a Membership Sales & Member Experience Representative, you'll help create an exceptional experience for every member and prospective member.

Your responsibilities include:

• Welcome members and guests with enthusiasm and professionalism
• Give studio tours and introduce guests to the Row House experience
• Book and confirm Intro Classes
• Follow up with leads through phone calls, texts, and emails
• Convert prospects into happy, long-term members
• Build relationships with members and help improve retention
• Achieve monthly membership and retail sales goals
• Assist with community events, local partnerships, and studio marketing
• Keep the studio clean, organized, and inviting
• Provide outstanding customer service before, during, and after every visit

Who We're Looking For

The ideal candidate is someone who genuinely enjoys connecting with people and is excited by the opportunity to help others improve their health and fitness.

You are:

• Friendly, confident, and outgoing
• Passionate about fitness and healthy living
• Motivated by goals, commissions, and personal achievement
• Comfortable making phone calls and following up with leads
• Positive, dependable, and professional
• Organized and able to multitask in a fast-paced environment
• A team player who enjoys contributing to a fun, supportive workplace

Qualifications

• Excellent communication and customer service skills
• Sales experience is preferred but not required
• Hospitality, retail, restaurant, customer service, or boutique fitness experience is a plus
• Comfortable learning new technology, including ClubReady software
• Proficient with computers and basic office software
• Fluent in English
• Ability to stand or sit for extended periods during scheduled shifts

Schedule

This is a part-time position.

Available shifts include:

Weekdays

• Morning: 5:15 AM – 8:15 AM
• Midday: 11:30 AM – 2:30 PM
• Evening: 5:15 PM – 8:15 PM

Weekends

• 7:30 AM – 12:30 PM

Applicants do not need to be available for every shift, but some flexibility is preferred.

Compensation & Perks

• $14–15 per hour (based on experience)
• Commission on membership sales
• Monthly bonus opportunities
• Free Row House membership
• Paid training
• Supportive team environment
• Work where you can positively impact people's lives every day

Why You'll Love Working Here

At Row House, we're more than a fitness studio. We're a community.

Every day, you'll help people gain confidence, improve their health, and achieve goals they never thought possible. You'll work alongside an energetic team that celebrates success, supports one another, and genuinely enjoys coming to work.

If you're passionate about people, motivated by sales, and excited to be part of a growing fitness community, we'd love to hear from you.

Apply today and join the Row House family!

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Work Location: In person