Membership Sales Associate

Reports To: Member Experience Manager / Studio Owner

**this role is also eligible for commission on sales per membership sold

Position Overview

The Sales Leader at ISI Elite Training is responsible for driving membership growth by converting prospective members into long-term members of the ISI community. This individual leads by example in sales, delivers an exceptional prospect experience, builds meaningful relationships, and consistently works toward studio sales goals.

The ideal candidate is energetic, personable, competitive, and passionate about fitness and helping others become the strongest versions of themselves. They thrive in a fast-paced environment, take ownership of their results, and understand that successful sales come from building trust and creating a great first impression.

Key Responsibilities

Sales & Lead Conversion

• Drive membership sales by converting leads, trial members, and prospects into active members.
• Manage and follow up with leads through calls, texts, emails, and in-person conversations.
• Conduct prospect consultations, studio tours, and introductory workout experiences.
• Track and improve key sales metrics, including appointments booked, show rates, trial-to-membership conversions, and total new memberships.
• Meet or exceed individual and studio sales goals.
• Proactively re-engage cold leads, no-shows, and past prospects to generate additional membership opportunities.

Lead Generation & Community Outreach

• Support local marketing initiatives, referral campaigns, and community partnerships to generate new leads.
• Build relationships with local businesses, organizations, and community members.
• Promote ISI events, special offers, and introductory membership opportunities.
• Encourage current members to refer friends, family, and coworkers.

Prospect & Member Experience

• Deliver a welcoming, personalized experience for every prospective member.
• Clearly communicate ISI's training philosophy, membership options, and the value of the ISI community.
• Build rapport with prospects by understanding their fitness goals, motivations, and barriers.
• Maintain consistent communication throughout the prospect journey.
• Help create an environment where members and prospects feel supported, connected, and excited to be part of ISI.

Team Leadership & Accountability

• Lead by example in sales performance, professionalism, and member engagement.
• Collaborate with coaches and the Member Experience Manager to create a seamless prospect-to-member experience.
• Maintain accurate lead records, follow-up notes, and sales activity in the studio's CRM.
• Participate in sales meetings, performance reviews, and ongoing sales training.
• Identify opportunities to improve sales processes, follow-up systems, and conversion rates.

Qualifications

• Previous sales, customer service, hospitality, or fitness industry experience preferred.
• Strong communication, relationship-building, and closing skills.
• Confident making outbound calls, sending follow-up messages, and asking for the sale.
• Highly organized with strong follow-through and attention to detail.
• Goal-oriented, self-motivated, and comfortable being held accountable to measurable results.
• Passion for fitness, wellness, and building community.
• Ability to work flexible hours, including some early mornings, evenings, and weekends as needed.

Performance Expectations

Success in this role will be measured by:

• New memberships sold.
• Number of leads contacted and appointments booked.
• Appointment show rate.
• Trial-to-membership conversion rate.
• Lead follow-up consistency and CRM accuracy.
• Referrals generated and community outreach completed.
• Contribution to overall studio membership growth and retention.

What Success Looks Like

A successful Sales Leader consistently turns opportunities into memberships, creates an exceptional first impression, and takes ownership of the studio's growth. They bring energy, urgency, and accountability to the sales process while ensuring every prospect feels seen, supported, and excited to join the ISI community.

Our Mission

At ISI Elite Training, we believe fitness is about more than a workout. It's about building strength, confidence, connection, and community. Our Sales Leader plays a critical role in introducing people to that experience and helping them take the first step toward becoming their strongest selves.

Pay: $18.00 - $21.00 per hour

Expected hours: 12.0 – 15.0 per week

Benefits:

• Employee discount

Work Location: In person