Membership Services Representative

The Albany Jewish Community Center is seeking a part time Member Service Representative during the hours.

The ideal candidate will have a strong background in customer service, sales experience a plus, be outgoing and friendly and enjoy people.

This position requires good organizational skills, strong human relation skills, general knowledge of business procedures, good communication skills (verbal and written), work independently, willingness to adapt to change and knowledge about Albany JCC operational procedures and programs.

The ability to establish and maintain harmonious relationship with staff, volunteers, members and community is essential.

Job responsibilities include but not limited to:

• Assist with tours

• Participate in delivery of services to members to ensure excellence

• Create a positive environment where everyone feels welcome, encourage and motivate others to become more involved in the Albany JCC

• Communicate in a friendly and a courteous manner when answering phones, transferring calls, and taking messages

• Greet and interact with members in a friendly manner

• Assist at member service desk and make sure that no member is left unattended and directed appropriately

• Maintain a clean, supplied, and organized member service desk

• Oversee that all members and guests are properly checking in at the member service desk when using the Albany JCC facility

• Present a professional image to all employees, members, and general public

• Follow proper procedures for all business transactions (example: receipt, monies and program registration)

• Promote membership and program enrollment

• Keeps a safe and clean reception area by complying with procedures, rules and regulations

• Perform other clerical duties to include but not limited to filing, photocopying, transcribing and faxing

• Maintains security by following procedures and protocol

• Notify company personnel of visitor arrival

• Proven work experience as a Receptionist, Front Office Representative or similar role

• Proficiency in Microsoft Office Suite

• Hands-on experience with office equipment (e.g. fax machines and printers)

• Professional attitude and appearance

• Solid written and verbal communication skills

• Ability to be resourceful and proactive when issues arise

• Excellent organizational skills

• Multitasking and time-management skills, with the ability to prioritize tasks

• Experience working with persons from diverse cultural and economic backgrounds

• Must be flexible and adaptable to meet the needs of the program

Education Requirements

• High School Diploma or Equivalent Preferred

Physical Demands

• Lifting and carrying <30 lbs.