Membership Services Representative

As one of the world’s leading theatre companies and Niagara’s 20 largest employers, The Shaw Festival is dedicated to an ongoing process of increasing diversity and inclusion in our audiences, our programs, and in all of our hiring for staff, artists, and in the recruiting of board members.

The Shaw is committed to a future when our theatres joyously draw on and include all peoples, fully reflective of the world around us. As such, the Shaw Festival is an equal opportunity employer committed to a barrier-free recruitment and selection process. We encourage and invite applications from applicants who identify as Indigenous, Black or as persons of colour (IBPOC), the LGBTQ2+ communities and those identifying as gender fluid.

In accordance with Accessibility for Ontarians with Disabilities Act (AODA), and in keeping with our wish to ensure a fully inclusive environment, please advise Human Resources if you require an accommodation throughout the recruitment process. We will be happy to assist.

We acknowledge and honour the land upon which we gather as the historic and traditional territory of First Nations peoples. In particular, we recognize and thank the Neutral Nation, the Mississauga and the Haudenosaunee for their stewardship of these lands over millennia.

Position: Membership Services Representative

Salary Range: 38,000-42,000 annually for Full time position (35 hours per week or $18,823 annually Part time position (16 hours per week)

Schedule: Will include days, evenings and weekends

Membership is the foundation of our donor program at The Shaw. As a registered charity, we rely on meaningful relationships with our supporters to sustain and grow our work.

As a Membership Services Representative, you will play a vital role in building, strengthening, and stewarding these relationships. This is a highly interactive, people-focused role where most of your day will be spent engaging with current and prospective members through phone calls, emails, and in-person interactions.

You will be part fundraiser, part relationship-builder, and part ambassador for The Shaw—helping donors feel connected to our work and inspired to support it.

A Day in the Life of…

• Conduct outbound and inbound calls to current and prospective members to renew, upgrade, and secure donations
• Build meaningful relationships with donors through thoughtful, engaging conversations
• Support fundraising campaigns
• Work towards a clearly defined set of individual performance metrics
• Respond to donor inquiries via phone and email with professionalism and care
• Provide in-person support at theatres, including the Membership Desk, lounges, terraces, and donor events
• Represent The Shaw at events and assist with donor engagement opportunities
• Accurately track and manage donor interactions using a CRM database (Tessitura)
• Collaborate with Development and Box-Office teams to support donor experience and service

What will make you successful?

You will thrive in this role if you are energized by connecting with people and building meaningful relationships and bring a genuine passion for the arts and an understanding of the value of philanthropy. You are comfortable spending a significant portion of your day on the phone and take pride in delivering exceptional customer service in every interaction. Highly organized and detail-oriented, you can manage multiple priorities while maintaining accuracy in donor communications and records. You enjoy working both independently and collaboratively, and bring a positive, solutions-focused mindset to engaging and supporting donors.

Qualifications

• Demonstrated interest in and passion for supporting the arts
• Experience in fundraising, sales, customer service, or a call centre environment is an asset
• Strong verbal communication skills with the ability to engage and inspire donors
• Excellent organizational skills and attention to detail
• Experience working with CRM systems (Tessitura is an asset; training provided)
• Ability to adapt to a variety of settings, including phone-based, digital, and in-person interactions
• Flexibility to work a schedule that includes days, evenings, and weekends

Hours of Work

The basic work week will total 35 hours for full time and 16 hours for Part time.

Please indicate which position you are interested in.

Schedule includes a mix of daytime, evening, and weekend shifts

How to Apply

Interested applicants should submit a cover letter and resume by October 26, 2026, at 5:00 pm, VIA EMAIL ONLY, to:

Email: [email protected]

Attention: Director, Human Resources

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $22.53-$22.67 per hour

Expected hours: 16.0 – 35.0 per week

Benefits:

• Dental care
• Employee assistance program
• Life insurance
• RRSP match
• Vision care

Work Location: In person