Membership Specialist

About us

Dib is a distinguished institution dedicated to showcasing contemporary art in a pristine setting. Dib Bangkok will be an oasis and a deeply inspirational space for both the international audience and the local community to enjoy art as the best fruits of human imagination and creativity, reflecting on the human condition and our spiritual existence in the past, the present, and the future.

Dib Bangkok is seeking a relationship-driven Membership Specialist to develop and strengthen relationships with individual members, VIPs, patrons, collectors, and key stakeholders. This role focuses on delivering exceptional member experiences, expanding the museum's premium membership community, and supporting the Assistant Director of Development & Marketing in managing high-profile relationships and exclusive engagement initiatives.

What you'll be doing:

• Build, develop, and maintain strong relationships with VIP/VIC members, patrons, collectors, donors, and strategic stakeholders.
• Recruit and retain individual members across all membership tiers, with a strong focus on premium membership growth.
• Deliver personalized experiences and concierge-level service for high-profile members and guests.
• Plan and execute member events, networking receptions, patron gatherings, and VIP hospitality programs.
• Coordinate VIP visits, private tours, exhibition previews, exclusive events, and hospitality experiences.
• Partner with the Assistant Director of Development & Marketing and the Management team to strengthen relationships with premium members, key stakeholders, VIP, and strategic partners.
• Develop engagement strategies to strengthen member conversion and loyalty, and increase renewal rates.
• Maintain accurate membership and VIP records through CRM systems while monitoring engagement and renewal performance.
• Collect and analyze membership and engagement data to identify opportunities for growth and service improvement.
• Represent Dib Bangkok at external networking events, partnership activities, and cultural engagements.

What we're looking for:

• Bachelor's degree in Marketing, Business Administration, Hospitality, Communications, Arts Management, or related fields.
• 3–5 years of experience in luxury hospitality, luxury retail, premium customer relationship management, membership, client services, or VIP engagement.
• Proven experience managing relationships with VIP/VIC clients, high-net-worth individuals, or executive stakeholders.
• Background in luxury brands, luxury hotels, premium lifestyle, private clubs, galleries, museums, or high-end customer service is highly preferred.
• Excellent interpersonal, presentation, and relationship-building skills.
• Strong service mindset with the ability to deliver personalized experiences.
• Experience using CRM systems and customer engagement platforms.
• Excellent communication skills in both Thai and English.
• Highly organized, proactive, and able to manage multiple stakeholders simultaneously.
• Passion for arts, culture, hospitality, and creating exceptional visitor experiences.