Membership Supervisor

PRINCIPAL ACCOUNTABILITIES:

• Daily Operations: Monitor the daily activities of all membership clerks and their daily remittances.
• Auditing: Ensure that encoded application forms are audited for accuracy and completeness.
• Member Services: Oversee member service functions, including reportorial, clerical, and filing tasks.
• Repairs and Refunds: Monitor repair and refund functions to ensure timely and accurate processing.
• Safekeeping and Housekeeping: Ensure proper safekeeping of documents and maintain housekeeping standards in the membership area.
• Marketing Activities: Supervise marketing activities such as telemarketing and special events to promote membership growth.
• Goal Setting: Assist in setting daily, weekly, and monthly marketing goals for the membership team.
• Performance Evaluation: Evaluate the performance of membership clerks and provide feedback to support their development.
• Business Outreach: Visit business establishments and submit proposals to promote the company and attract new members.
• Member Follow-up: Follow up with inactive members in nearby areas to encourage re-engagement.

QUALIFICATIONS:

• Candidate must possess at least Bachelor's/College Degree in any field
• At least 3 years of working experience in the related field is required for this position
• Required skills: Knowledgeable in Sales, Customer Service, Analytical skills, Computer literacy
• Preferably Supervisor/3 Yrs & Up Experienced Employee specialized in Sales - Retail/General, Customer Service or equivalent
• Observes proper grooming standards and wearing of company uniform at all times, courtesy towards members, fellow employees and company officers, punctuality at all times and provides proper training including skills development to subordinates
• Performs other tasks that may be assigned from time to time