Membership Supervisor

OVERVIEW
The Zoo Miami Foundation’s Membership Supervisor is responsible for effectively promoting the Zoo Miami Foundation brand while handling the sales transactions of the organization's various revenue-generating programs and membership packages. They will drive and promote the Foundation’s various revenue-generating programs such as membership, adopt an animal, bricks, and more.

RESPONSIBILITIES

• Effectively promote and sell the Zoo Miami Foundation's various revenue-generating programs and membership packages, including membership, adopt an animal, bricks, and more.
• Convey to all potential members and donors all assigned fundraising programs in accordance with company policies and practices.
• Participate in marketing and outreach events to promote the Zoo Miami Foundation brand and membership programs.
• Provide excellent customer service to members and potential members, greeting and interacting with guests in a positive demeanor.
• Maintain the membership sales area clean and welcoming, ensuring all sales materials are stocked and up to date.
• Handle all on-site sales of ZMF Membership Passes and other fundraising items to visitors on a daily basis. Will also help fulfill all program fulfillment.
• Accurately input data into membership programs/software, maintaining membership records and ensuring timely renewal reminders are sent to members.
• Handle all aspects of cash register operations including opening and closing procedures, correctly ringing up individual membership sales, and accepting permissible forms of payment.
• Complete deposits and daily reconciliation reports for submittal to Finance.
• Ensure members are complying with the rules and policies of their membership agreement.
• Assist with any customer service issues as well as be familiar with zoo emergency policies and procedures.
• Develop and maintain knowledge of Zoo Miami including schedules, areas of the zoo, events, and exhibits.
• Resolve member concerns in a courteous and timely manner and escalate issues when necessary.
• Perform other duties as assigned.

EXPERIENCE

• Sales and supervising experience
• High school diploma or equivalent required; some college coursework or a college degree preferred.
• Previous sales experience preferred; experience in membership sales, fundraising, or a related field is a plus.
• Excellent interpersonal and communication skills, with a positive and professional attitude.
• Ability to work in a team environment, as well as independently with minimal supervision.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Strong attention to detail, with the ability to accurately input data into membership software.
• Ability to handle cash register operations and basic math skills required.
• Ability to work weekends, holidays, and occasional evenings as needed.
• Ability to work outdoors in various weather conditions.

Application Question(s):

• Are you at least 18 years of age?
• Are you available to work weekends?
• Do you have experience working towards achieving individual and team sales goals?
• Please email your resume and the job application (found here https://www.zoomiami.org/careers) to [email protected]?

Work Location: In person