Memberships Platform Community Manager

About The African Think Tank

The African Think Tank (TATT) is a global nonprofit committed to fostering belonging and advancing the professional, entrepreneurial, and economic transformation of the African Diaspora. Through programs, partnerships, and community-driven initiatives, we connect people, ideas, and opportunities across borders.

Role Overview

The African Think Tank (TATT) is building a global, members-only digital platform designed to deepen connection, collaboration, and opportunity across the African Diaspora.

We are looking for a Volunteer Community Manager

who understands how to build, engage, and sustain online communities

-not just manage them.

This role is central to ensuring that our membership platform is not a passive space, but a living ecosystem of connection, value, and belonging

.

Key Responsibilities

Community Engagement & Growth

• Design and implement strategies to increase member participation and retention
• Initiate and moderate discussions that spark meaningful dialogue and connection
• Welcome and onboard new members to ensure a strong first experience
• Identify and activate community champions and contributors

Platform Management

• Manage day-to-day activity on the membership platform (tickets, queries etc.)
• Organize content, discussions, and groups for clarity and accessibility
• Ensure a consistent, engaging, and respectful community environment

Content & Programming

• Collaborate with the TATT team to plan and execute virtual engagement moments

  (AMAs, discussions, member spotlights, etc.)

• Curate and share relevant resources aligned with TATT’s mission (career, entrepreneurship, culture, finance)

• Translate offline programming (events, workshops, TATT Talks) into online community experiences

Insights & Feedback

• Track engagement trends and provide regular insights and recommendations
• Gather feedback from members to improve platform experience and value
• Identify gaps and opportunities for deeper engagement

Ideal Candidate Profile

We are looking for someone who is both strategic and hands-on

.

Required Experience

• Experience managing or moderating digital communities or membership platforms
• Strong understanding of online engagement dynamics

Preferred Qualities

• Strong communication and storytelling skills
• Experience with tools such as Asana, Slack, Circle, Discord, Mighty Networks, or similar
• Ability to build trust and foster inclusive conversations
• Highly organized and proactive
• Passion for community-building within the African Diaspora
• Comfortable working in a fast-growing, volunteer-driven environment

What You’ll Gain

• Direct experience shaping a global digital community
• Leadership opportunity within a fast-growing diaspora organization
• Exposure to TATT’s network of professionals, entrepreneurs, and partners
• Opportunity to contribute to a platform targeting 100+ members in Year 1 with high retention goals