Memory Care Program Manager

LVN would be a plus.

Job Summary

The Memory Care Program Manager ensures the quality care of all Memory Care residents. This position works closely with the Wellness Director and all of the department heads in order to provide a continued quality of care to the residents. The position requires an understanding and a commitment to the principles and values of the Community, including experience related to the progression of dementia. The Memory Care Program Manager must be able to be flexible and creative, but also have good time management skills and the ability to lead by setting a good example. This position also requires a person who is capable of providing training and follow up to ensure the continuity and quality of care continues. The Memory Care Program Manager leads the day-to-day Memory Care program, including staffing, life enrichment and family communication. The Wellness Director oversees clinical assessments, medication administration and nurse delegation.

Essential Duties and Responsibilities

First and foremost, be a Brentwood Grove Senior Living brand and culture ambassador. It is a requirement to learn and communicate Brentwood Grove Senior Living’s Values, Mission, and Culture Keys while present in the communities.

General management responsibilities include, but are not limited to the following:

1. Responsible for fulfilling daily, weekly and monthly job checklist duties and other duties as needed. *See attached job duties checklist

2. Maintain current task lists for the Memory Care Caregivers

3. Assure all miscellaneous evaluations are completed in conjunction with the service planning process, this includes but is not limited to safety, elopement/wandering risk and fall risk

4. Become proficient in the service plan program, gathering the necessary information on the care needs of the resident prior to the service plan meeting and then being prepared to present any changes to the service plan to the resident and family members

5. Implement interim service plans as care needs change and assuring all health service staff are aware of the changes

6. Responsible for the oversight of ordering incontinence supplies and any durable medical equipment as needed

7. Assure home health and hospice providers are communicating their visits and leaving information on their clients

8. Complete audits as directed by the Executive Director or Wellness Director

9. Assist the Wellness Director with the tracking of incident reports and investigations

10. General record keeping and filing as needed

11. Maintain Memory Care budget and spend down documentation

12. Ensure that staffing levels remain within established and approved budgetary and staffing guidelines

13. Fill in as a Medication Tech and Caregiver as needed

14. Responsible for ensuring that all Memory Care Residents have resident specific activity and social interaction appropriate to their current cognitive abilities

15. Act as a resource to provide support and training of all Memory Care staff to ensure that they have a varied social and activity program

16. Responsible in conjunction with the Executive Director and Community Relations Director for marketing the Memory Care program to the Community

17. Responsible for coordinating the monthly support groups associated with Memory Care 18. Conduct yourself and the business at all times so as not to detract from, or to reflect adversely on the reputation of the Community

18. Treat as confidential any information about the customers and personnel of the Community or their business, products, techniques, methods, systems, price books, advertising, plans and policies, including all resident health and personal information protected under HIPAA and state privacy law. Employee will not, during their employment, or at any time thereafter, disclose such information, in whole or in part, to any person, firm, or corporation for any reason or purpose whatsoever as stated in the signed confidentiality agreement.

19. Keep current with all state required CEUs related to dementia care

20. Conduct daily checks of the secured Memory Care perimeter, exit doors and alarm systems; ensure elopement prevention procedures are followed and drills are completed per Community policy

21. Model and train person-centered, non-pharmacological approaches to dementia related behaviors; ensure behavior interventions are documented in the service plan

22. In conjunction with the Wellness Director, participate in pre-admission screening to confirm Memory Care is appropriate for prospective residents

23. Serve as the primary point of contact for Memory Care families on day-to-day care and programming, coordinating with the Wellness Director on changes of condition

24. Ensure Memory Care documentation in the electronic health record is complete, accurate and timely; monitor resident safety technology alerts and follow up on events with staff and the Wellness Director

25. Perform other duties as assigned or needed

Supervisory Responsibilities

This position will supervise Memory Care Caregivers and Medication Techs, in conjunction with the Wellness Director.

27. In conjunction with the Wellness Director provide timely evaluations to the Memory Care staff

28. Maintain and track that all Memory Care employees have the necessary training required for their job, including state-required dementia care training

29. In conjunction with the Wellness Director, recruit, hire, train and retain Memory Care staff at staffing levels appropriate to the needs of Memory Care residents

30. Participate with Community managers in conducting the new hire orientations

31. Exercise professional judgment and carefully adhere to all written standards, personnel administration policies and procedures. Accurately and completely document all

matters related to personnel administration for every Memory Care employee they supervise

32. Ensure that all Memory Care employees work in a safe manner and that potentially hazardous conditions are managed. Compliance with Safety Committee Standards is required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• A continuous and consistent interest in, knowledge about and competency to meet the needs of the elderly
• An interest in, willingness to learn and ability to take initiative in developing skills in caring for the elderly consistent with the philosophy and policies of the Community
• Leadership qualities and supervisory skills consistent with the culture of Brentwood Grove Senior Living
• The ability to be a positive and cooperative team player with peers and subordinates
• The ability to appropriately delegate and oversee responsibility, with necessary authority, without relinquishing their overall responsibility and accountability for the delegated task
• The ability to identify problems in a timely manner, develop effective resolutions to those problems and ensure implementation of the proposed resolution, confirm results and revise as necessary
• A neat, professional, courteous manner and appearance
• Patience, empathy and skill in communicating with residents living with dementia and their families

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or equivalent, with combined experience in supervising, training and mentoring staff as well as medication administration and care giving experience in a senior living environment
• Minimum two (2) years of experience caring for residents living with dementia, including at least one (1) year in a supervisory role
• Completion of state-required medication assistance training (Title 22) to serve as a Medication Technician
• Certified Dementia Practitioner (CDP) or equivalent dementia credential preferred
• Able to communicate effectively in English with residents, families, staff and healthcare providers

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of the Community.

Mathematical Skills

Ability to calculate figures and amounts, including staffing ratios and budget variances.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Strong computer and technology skills are essential to this role. Must be comfortable learning new systems quickly and using them daily, including:

• The Community’s electronic health record and care documentation system, including service plans, eMAR, incident reports and charting
• Resident safety and fall-detection technology, including responding to alerts and reviewing event data
• Microsoft Excel, Word and Outlook, scheduling tools, and online employee training programs
• Ability to train and coach Memory Care staff on these systems and support adoption of new technology as it is introduced

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be required to regularly talk, hear and see. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust and focus. Occasionally the employee may be required to assist with resident transfers using proper body mechanics and transfer equipment, and to lift up to 50 lbs.; Reach at, below or above shoulder height, Push and/or Pull, Twist, Bend, Sit, Stand, and Walk.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Floor surface varies from carpeting to linoleum or tile.
• The noise level in the work environment is usually moderate.
• The employee must be able to tolerate a high level work pace that is typical for a senior living Community.
• There may be times when this position is required to react quickly and effectively to defuse unpredictable and potentially aggressive behaviors.
• There are times when this position may be required to assist a resident with activities of daily living.
• Other Occupational Exposures
• Blood borne pathogens require the physical abilities necessary to clean a blood spill or any other spill that may occur in this type of environment.

Other Considerations and Requirements

• Tuberculosis (TB) certificates as required by State.
• CPR and First Aid Certification as required by state.
• State criminal background (fingerprint) clearance and LIC 508 Criminal Record Statement.
• LIC 503 Health Screening Report.
• State-required dementia care training completed within required timeframes.

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• 403(b) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person