Mendix Support Engineer

• Support Mendix application users by receiving, investigating, and resolving issues and service requests, ensuring consistent progress updates.
• Take ownership of incident resolution, ensuring quick recovery and minimal disruption to Mendix applications and platform services.
• Investigate logs, runtime data, and server configurations to identify and resolve performance issues, integration errors, or system failures.
• Analyze Mendix application functionality to identify improvements, optimizations, and potential risks.
• Ensure effective front-end and back-end functionality and data flow across Mendix applications.
• Provide software application support in coordination with senior engineers, developers, and platform administrators.
• Conduct root cause analysis of incidents and implement corrective and preventive actions.
• Address and resolve identified security vulnerabilities, following organizational and Mendix platform security best practices.
• Manage code migration, deployments, and version control across environments to maintain synchronization and stability.
• Perform unit and integration testing to validate bug fixes, enhancements, and releases.
• Collaborate with developers, business analysts, and infrastructure teams to ensure optimal application performance and reliability.
• Monitor application and environment performance through the relevant monitoring tools, proactively addressing anomalies.
• Maintain accurate and detailed records of configuration changes, deployments, and scheduled maintenance activities.
• Manage and review user access requests to ensure compliance with security and governance standards.
• Document support processes, troubleshooting steps, and issue resolution procedures.
• Maintain up-to-date notes within the support ticketing system, ensuring transparency and accountability.
• Guide users through diagnostic procedures to determine issue sources and provide effective solutions.
• Prepare regular reports on support activities, incidents, trends, and corrective measures.
• Participate in continuous improvement and platform enhancement initiatives, including environment optimization and automation.

Desired Candidate Profile

• Minimum: ▪ 4+ years proven IT experience performing hands-on software development roles. Preferred: ▪ 8+ years of relevant work experience ▪ Agile driven development Educational Qualifications and Certifications Minimum: ▪ Bachelor’s Degree in Computer Science/ Engineering or other related degree ▪ Mendix Advanced Developer Certification Preferred: ▪ Master’s Degree in Computer Science/ Engineering or other related degree ▪ ITIL (Information Technology Infrastructure Library)

Skills Mendix Agile Troubleshooting