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Mental Health Coach

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Onsite

Mental Health Coach

Children's Hospital of The King's Daughters

Mental Health Coach

2 months ago

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Important information


Contract type:

Permanent

Location:

Norfolk, VA, USA

Work mode:

Onsite

Published on:

25 August 2026

What they need


Summary

  • GENERAL SUMMARY

  • The Mental Health Coach is responsible for establishing a therapeutic relationship with pediatric mental health clients, modeling pro-social and positive self-coping skills. Maintains a safe and regulatory compliant treatment setting and collaborates with patient and team stakeholders to ensure an effective treatment experience. May function in on-call capacity as necessary to meet the needs of the organization. Reports to departmental leadership.

  • ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provision of clinical care-

  • Provides evidence-based skills coaching, behavioral modification and direct observation to pediatric patients with mental health diagnoses.

  • Implements and reinforces strategies included in patient’s treatment or behavioral plan. Relays ineffective aspects of plan back to broader team for review and adjustment.

  • Completes coping cards with each patient and encourages their use.

  • May complete nursing tasks, as delegated by the RN, for medically involved clients.

  • Maintains a collaborative and supportive stance with patients as a means of maintaining unit calm.

  • Displays expertise in de-escalation cycle and educates patients and families daily on its use.

  • Crisis Management-

  • Maintains consistent awareness of where each assigned patient is on de-escalation cycle; utilizes skills appropriate for observed de-escalation level.

  • Adopts a collaborative and reflective stance with patients with the goal of de-escalation in mind.

  • Provides emotional first aid and de-briefing to individual patients and groups after behavioral escalations.

  • Ensure safe and compliant treatment setting-

  • Manages patient’s room, unit environment and team schedule, ensuring consistent structure and a priority towards safety.

  • Ensures work areas are organized, safe and ready for the next activity or shift.

  • Maintains constant awareness of patient location and immediately alerts nurse to changes in mental status.

  • Completes regular environmental assessment.

  • Admission/Registration/Greeter-

  • Processes admissions in a timely, organized and client-centered fashion.

  • Assures anyone entering the unit is free of contraband by encouraging use of assigned lockers.

  • Provides updates to parent/guardian regarding patient condition and progress, information is linked to the plan of care; if unsure of boundaries consults with treatment team prior to sharing information.

  • Greets families when they are present at point of access, provides guidance on way finding and unit rules.

  • Emergency Department-

  • Oversees Emergency Department mental health flow by acting as a liaison between provider, charge nurse, bedside nurse, evaluating therapist, admission staff, parent and child.

  • Provides evidence-based skills coaching, behavioral modification and direct observation to pediatric patients with mental health diagnoses. Assistance in application of restraint when deemed medically necessary and ordered by treating physician.

  • May complete nursing tasks (Activities of Daily Living (ADLs), Vital Signs, nutrition, patient weights), as delegated by the RN, for medically involved clients.

  • Maintains compliant and safe environment of care including stocking, setting up rooms for admission and general cleaning.

  • Attends change of shift and unit level huddles.

  • Assists with de-escalation and restraint application when needed.

  • Completes coping cards with each client and encourages their use.

  • Maintains consistent awareness of where each assigned patient is on de-escalation cycle; utilizes skills appropriate for observed de-escalation level.

  • Performs other duties as assigned.

  • LICENSES AND/OR CERTIFICATIONS

  • Required Licenses and/or Certifications

  • None

  • MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

  • Required Education and Experience

  • Must meet at least one of the following education or experience requirements upon hire:

  • bachelor's degree in Social Work, Counseling, Mental Health, Education, Healthcare, or a related field; or

  • one (1) year of experience in psychiatric care; or

  • two (2) years of experience in direct patient care.

  • Increased Security Clearance Required: FBI fingerprinting, criminal background check, and Child Protective Services registry search.

  • Preferred Education and Experience:

  • Supplemental trainings in mental health disorders, crisis response, behavioral planning preferred.

  • WORKING CONDITIONS

  • Inpatient hospital or outpatient practice with little exposure to dust, temperature and the like.

  • PHYSICAL REQUIREMENTS

  • Click here to view physical requirements.

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