Mental Health Worker

IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

Why IMPACT?

We believe our people are our greatest asset, so to support you, we offer a wide range of benefits including:

• A fortnightly Rostered Day Off (RDO) and enjoy a long weekend
• Salary packaging up to $18,500 per year to increase your take home pay
• Birthday bonus day off
• Paid 2 hours per month to donate to a worthy cause of your choice
• Opportunities for advancement with our 'grow your own' approach
• Leadership programs with the Institute of Managers and Leaders
• Leaders Lab, development support for employees aspiring to leadership roles
• Workplace Chaplaincy for face to face, confidential support + external employee assistance program
• Corporate Gym Membership offer
• Reimbursement for Working with Children clearance (after completed probation)

About the Opportunity

As a Local Partner - Mental Health Worker, you will play a vital role in supporting people across the Bundaberg region to improve their wellbeing, build social connections, navigate services, and access the supports they need to thrive. This rewarding role focuses on community engagement, mental health promotion, digital inclusion, and strengthening pathways to support. This role is full time (76 hours per fortnight), in a fixed-term contract until 30 June 2027.

What you'll be doing

• Make a positive difference in the mental health and wellbeing of people in the Bundaberg community.
• Support individuals to access the right services through information, referrals, and service navigation.
• Build strong connections with community groups, services, and support networks.
• Promote social inclusion and increase participation in community activities.
• Enhance social, emotional, and mental wellbeing through person-centred support.
• Raise awareness of digital safety and improve digital literacy skills.
• Assist people to overcome barriers and access supports that meet their individual needs.
• Work collaboratively to strengthen community capacity and improve local wellbeing outcomes

What we're looking for

• Certificate IV or higher in Mental Health, Community Services, or a related field.
• Demonstrated experience in the mental health sector, with a strong understanding of evidence-based practice.
• Excellent communication and interpersonal skills, with the ability to build trust and positive relationships.
• Experience delivering individual and group-based support to people experiencing mental health challenges.
• Strong crisis intervention and de-escalation skills, with the ability to respond effectively in challenging situations.
• Ability to work collaboratively within a multidisciplinary team while maintaining professional and ethical standards, including client confidentiality.

What we're looking for

• Certificate IV or higher in Mental Health, Community Services, or a related field.
• Knowledge of the challenges faced by vulnerable individuals and the factors that impact wellbeing and outcomes.
• Strong understanding of local support services and referral pathways, with the ability to connect people to appropriate supports.
• Excellent communication and relationship-building skills, with the ability to engage effectively with individuals, groups, and stakeholders.
• Experience facilitating training, workshops, forums, or community events.
• Strong organisational, time management, and computer skills, including proficiency in Microsoft Office applications.

To find out more, view our Position Description and full list of staff benefits at Join Our Team page, impact.org.au/careers-with-us

How to apply

Submit your application today and provide your:

• Cover letter showing us why you are a great match for this role
• Current resume

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all.IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia.

The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.