Mentor Working

Bright Light Mentoring Service

Build meaningful connections. Support independence. Make a difference.

At Brightlight Mentoring, we believe that the right support can make a real difference in someone’s life. As a Mentor / Mental Health Support Worker, you’ll help participants build confidence, strengthen their independence, and feel more connected to their community. This is a hands-on, people-focused role where no two days are the same. Whether you’re helping someone establish a daily routine, supporting them to attend an appointment, or encouraging them to take a positive step towards their goals, your work will have purpose. Understanding our participants

Bright Light Mentoring is a mental health service.

We support people experiencing mental health challenges, including a significant number of young people. To thrive in this role, you’ll need a sound understanding of mental health and how it can affect a person’s motivation, relationships, daily routines, confidence, and ability to engage with support. You’ll recognise that progress looks different for everyone and bring patience, empathy, flexibility, and a non-judgemental approach - even when things don’t go to plan.We’re looking for someone who can build trust, maintain professional boundaries, and provide consistent, respectful support that responds to each participant’s needs.What you’ll do

• Build meaningful relationships through active listening, companionship, encouragement, and empathy.
• Support everyday living, including meal preparation, cleaning, laundry, and maintaining a safe and comfortable home environment.
• Encourage independence by helping participants develop practical skills, establish routines, and work towards their individual goals.
• Promote community participation, supporting participants to attend appointments, take part in activities, and maintain social connections.
• Transport participants in your own vehicle as required for appointments, activities, and other agreed support needs.
• Provide personal care where required, including assistance with bathing, dressing, and grooming, and medication-related support within your training, authorisation, and organisational procedures.
• Observe and report changes in participants’ needs, presentation, or wellbeing, promptly raising concerns with your supervisor.
• Maintain accurate records, including progress notes and participant documentation, in line with Brightlight Mentoring’s policies.
• Prioritise safety, following safeguarding, infection control, and other relevant procedures.

What you’ll bringYou’ll be compassionate, reliable, and genuinely interested in supporting people experiencing mental health challenges. You’ll also have:

• An understanding of mental health and the challenges participants may experience.
• Strong communication and interpersonal skills.
• The ability to build rapport while maintaining appropriate professional boundaries.
• A calm, patient, and adaptable approach to changing needs and circumstances.
• The ability to work independently and collaboratively within a team.
• The capacity to safely carry out the practical duties of the role.
• A commitment to participant choice, dignity, privacy, and independence.

Essential requirements

Your own vehicle and participant transport

Using your personal vehicle for work is a requirement of this position. You must:

• Hold a current, valid driver’s licence.
• Have access to a reliable, registered, roadworthy vehicle.
• Be willing and able to transport participants in your vehicle as part of your duties.
• Hold and maintain appropriate motor vehicle insurance that covers work-related use and participant transport, along with any other insurance required for the role.

Screening, training, and experience

• A current Working with Children Check is essential, as we support a significant number of participants in the youth category.
• A current NDIS Worker Screening Check.
• Completion of the NDIS Worker Orientation Program and Supporting People to Stay Infection Free module.
• At least six months’ experience in a support worker or support coordinator role.
• Required identification documentation, including a passport and driver’s licence.

Desirable qualificationsA Certificate III or IV in Individual Support, or a Diploma of Community Services, is advantageous. Experience supporting people with mental health challenges and working with young people will also be highly regarded.

Make your next role a meaningful oneIf you understand the importance of meeting people where they are, celebrating small steps, and providing dependable support through life’s challenges, we’d love to hear from you.

Pay: $36.89 – $40.26 per hour

Benefits:

• Employee discount
• Travel reimbursement

Application Question(s):

• Are you willing to use your car for work?
• Why do you think you'd be a good Mentor worker?

Education:

• Certificate I - IV (Preferred)

Experience:

• mental health: 1 year (Required)

Licence/Certification:

• Full Driver Licence (Required)
• Working with Children Check (Preferred)
• NDIS Worker Orientation Module (Preferred)
• NDIS Check (Preferred)

Work Authorisation:

• Australia (Required)

Location:

• Wollongong NSW (Required)

Work Location: In person