MEPFS Services Manager

What is the team looking for?

We are looking for a results-oriented, technically competent, organized, and experienced MEPFS Services Manager who will oversee the effective delivery, operation, maintenance, reliability, safety, compliance, and performance of the property's Mechanical, Electrical, Plumbing, Fire Protection, and other MEPFS systems.

The ideal candidate should be capable of managing MEPFS services and technical operations, ensuring that critical building systems remain safe, reliable, efficient, and operational, while controlling maintenance and utility costs, managing contractors and technical personnel, resolving equipment and facility issues, and implementing preventive, predictive, and corrective maintenance programs.

The candidate should also be capable of monitoring service performance, analyzing technical and operational data, managing MEPFS-related risks and compliance requirements, and translating findings into actionable recommendations that improve system reliability, energy efficiency, service quality, safety, cost effectiveness, and overall property performance.

What type of work will you be doing?

1. Revenue, Cost & Resource Management

• Manage service quotations, contract revenue, budgets, and profitability.
• Control labor, materials, spare parts, subcontracting, transportation, and allocated operating costs.
• Monitor profitability by customer and site.
• Deploy engineers, technicians, equipment, and contractors efficiently.
• Ensure sufficient staffing, training, tools, and critical spare parts.
• Submit monthly financial and resource utilization reports.

2. Customer SLA Management

• Define service scope and response, temporary restoration, and final resolution timelines.
• Prioritize requests according to urgency and operational impact.
• Monitor SLA compliance and escalate delays or major incidents promptly.
• Keep customers informed until each issue is resolved and closed.

3. Service Process Management

• Establish an approved process for every service offered by the business, using the company’s standard format.
• Assign an accountable service owner, responsible personnel for each step, and backup personnel.
• Define workflows, resource requirements, service standards, and achievable SLAs.
• Obtain approval, maintain current versions, and train employees to apply the processes.
• Complete process approval before introducing any new service.

4. Customer Satisfaction

• Conduct regular customer surveys.
• Investigate complaints and complete corrective actions within agreed deadlines.
• Use customer feedback to improve service delivery and support contract renewals.

5. Technical Quality & Safety

• Ensure maintenance and repair work meets approved technical and safety standards.
• Manage preventive maintenance, contractor quality, and applicable compliance requirements.
• Maintain accurate inspection, work, and completion records.

Contracts, discounts, hiring, purchases, and subcontracting must follow the company’s approval authority.

Minimum Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related engineering field.
• Licensed Professional Engineer where required by applicable Philippine regulations.
• At least 5–8 years of relevant experience in MEPFS, facilities management, building operations, property management, engineering, or maintenance.
• Strong knowledge of MEPFS systems, building operations, preventive maintenance, equipment troubleshooting, and technical service management.
• Experience supervising engineers, technicians, contractors, and technical service providers.
• Strong leadership, communication, organizational, analytical, and problem-solving skills.
• Proficient in Microsoft Office, Google Workspace, CMMS/work-order systems, BMS, and reporting tools.
• Ability to manage multiple technical requirements and prioritize critical facility concerns.
• Ability to respond effectively to equipment breakdowns, emergencies, and operational disruptions.

Preferred Qualifications

• Experience managing MEPFS operations for commercial, residential, hospitality, mixed-use, recreational, or large-scale facilities.
• Knowledge of Philippine building, fire safety, electrical, mechanical, environmental, sanitation, and occupational safety requirements.
• Experience in energy management, utility monitoring, maintenance budgeting, and cost control.
• Experience in preventive, predictive, and condition-based maintenance programs.
• Experience with Building Management Systems (BMS), computerized maintenance management systems (CMMS), and facility monitoring systems.
• Experience developing and implementing technical policies, procedures, checklists, and maintenance standards.
• Strong experience in contractor and service-provider management.
• Experience in emergency response, incident investigation, and root-cause analysis.
• Experience in CAPEX planning, equipment replacement, facility improvement, or MEPFS construction/renovation projects.
• Strong analytical and reporting skills with the ability to interpret facility performance data and convert findings into actionable improvements.

What are the benefits?

• Free one meal per day when reporting on site
• Birthday Gift Certificate
• Training and Development Programs
• Unlimited Career Advancement Opportunities
• Health Care Plan (HMO) with Dental and Vision upon regularization
• Group Life and Accident Insurance upon regularization
• Sick and Vacation Leave upon regularization. All unused sick leave is convertible at the end of the year and distributed before the end of the first quarter of the succeeding year.
• Bereavement Leave of three (3) days upon regularization
• Healthy and Encouraging Work Environment
• 13th Month Pay
• Government Mandated Benefits (SSS, PhilHealth, and Pag-IBIG)

Work Location: In person