Merch Operations Specialist

JOB DETAILS

Title

Merch Operations Specialist

Classification

Exempt

Department

Artist Relations

Reports to

Director of Strategy and Development

YOU ARE ACCOUNTABLE

The Merch Operations Specialist owns the end-to-end operational backbone of Rimas Entertainment's merchandise business from vendor negotiation and production costing, through import/customs, inventory, and warehousing, to shipping and fulfillment for the online store. This role ensures every merch project lands on time, on budget, and at the right margin, working in close coordination with the Product Strategist, Legal, Accounting/CPA, and artist and touring teams.

Key Performance Indicators:

• Approved per-product costing before each production order.
• Actual margin vs. projected margin per project.
• Percentage of products arriving at the warehouse on the planned date.
• Average customer delivery time and percentage of orders with incidents.
• Inventory accuracy and level of non-moving stock.
• [Monthly] operations, cost, and inventory report.

YOUR IMPACT TO OUR BUSINESS

Vendors & Contracts

• Negotiate pricing, payment terms, lead times, and minimums with manufacturers and suppliers.
• Manage contracts, purchase orders, and agreements with suppliers, 3PLs, and carriers, in coordination with Legal.
• Maintain a base of alternate suppliers to avoid single-vendor dependency.
• Evaluate vendor performance (quality, on-time delivery, cost).

Import, Taxes & Customs

• Coordinate product importation: documentation, tariff classification, duties, and customs clearance alongside customs brokers.
• Ensure sales, use, and import tax treatment is clear by market, in coordination with the CPA.
• Anticipate customs costs and timelines within the planning of each project.

Inventory & Warehousing

• Manage the relationship with the warehouse or 3PL.
• Control inventory levels, counts, shrinkage, and turnover.
• Define reorder points and prevent both stockouts and excess inventory.

Shipping & Fulfillment

• Ensure online store orders are processed and delivered within promised timeframes.
• Negotiate rates and define domestic and international shipping options.
• Manage incidents: delays, losses, returns, and claims.

Planning

• Build the operational calendar for each project working backward from the launch date, including production, transit, customs, and warehouse arrival.
• Flag early when a launch date is at risk.

General responsibilities:

• Fulfill the job's duties and obligations by the company's rules.
• Comply with the safety and health measures established by the company.
• Refrain from engaging in improper, disorderly, criminal, or immoral conduct that reasonably may affect the company's best interests.
• Comply with the orders and instructions of the company in the regular exercise of its executive powers and managerial discretion.
• Abstain from competing in the company's business activities.
• Contribute to increase the productivity and competitiveness of the company.
• Satisfactorily fulfill all those duties that derive from the contract of employment and with the rules and procedures established by the company.

MUSIC TO RIMAS

Your passion

• Passionate about music and entertainment.
• Experience understanding client needs and providing an innovative solution approach.
• A high degree of self-motivation.

Your creativity

• Ability to create new standards and ways of doing things with an innovative and hacker attitude.
• Proven ability to process high volumes of data with speed and accuracy.
• Innovative thinking and the ability to generate creative marketing ideas.

Your knowledge and experience

• Bachelor’s degree in marketing, operational management or advertising.
• 2–4 years in e-commerce, logistics or supply chain.
• Experience in operations, supply chain, or logistics for physical products, ideally in fashion, merch, retail, or e-commerce.
• Hands-on experience with importation and customs, particularly between the United States and Puerto Rico, and with international shipping.
• Strong analytical and organizational skills
• Experience with Shopify or similar e-commerce platforms, and with 3PLs.
• Working knowledge of customs processes and sales tax (accounting credentials not required).
• Familiarity with digital marketing tools and performance metrics
• Strong written and verbal communication skills in English and Spanish.
• Excellent interpersonal relations skills.
• Proficiency in Excel, Word, PowerPoint, and other similar programs.

Your attitude

• An organized self-starter with the capacity to manage a varied and often intense workload, as every project being supported in the role is important.
• Ability to work independently, multi-task, adapt to changing priorities, and manage complex situations and problem-solving while maintaining professionalism and poise.
• Ability to work effectively in cross-functional teams.
• Strong interpersonal skills for collaboration with colleagues and external partners.
• PPT approach.

WAY OF BUSINESS

• You are part of a one-stop 360 organization focusing on the new generation of Latinx artists with a multi-platform entertainment format.
• You are part of an expert creative music label to create relevant opportunities for our artists.
• You are part of the underdogs who are unafraid of their creative vision, differentiation, and own voice.
• You shape, connect, and move Nuestra Cultura with our artist music and entertainment approach.

YOUR ENVIRONMENT AND PHYSICAL EFFORTS

Your Environment

• Work office environment with a fast pace and constant creative changing approach.
• Constant music environment.
• Long hours of entertaining work sessions, including nights, weekends, and holidays.

Your Physical Efforts

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

GENERAL NOTES

The above statements describe the general nature and level of work performed by employees assigned to this classification. The statements are not an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The employer reserves the right to modify, change, add, or eliminate each section according to business and operational needs.