Merchandise Associate

THE ROLE – Merchandise Associate

Event Merchandise Associates play an important role in creating a positive and memorable experience for guests attending live events and special events. Associates support merchandise operations from event setup through breakdown, providing friendly and knowledgeable service while assisting guests with merchandise purchases and helping ensure an organized, energetic, and efficient event environment.

This is a temporary, part-time, event-driven position with contingent hours. The schedule will vary based on the event calendar and business needs, with shifts primarily taking place during evenings, weekends, and holidays.

Success in this role depends on strong teamwork, communication, reliability, and the ability to thrive in a fast-paced event environment. Associates will work closely with the event and merchandise teams to support event-day operations and ensure guests receive a seamless experience from start to finish.

ESSENTIAL FUNCTIONS

• Create a welcoming, energetic, and guest-focused environment during live and special events.
• Greet guests, answer questions, and provide knowledgeable assistance with merchandise selections.
• Accurately process merchandise transactions using point-of-sale (POS) systems.
• Assist with merchandise setup, organization, replenishment, and presentation before and during events.
• Help maintain organized and visually appealing merchandise areas throughout the event.
• Assist with inventory movement, restocking, and other merchandise-related operational tasks as needed.
• Support event setup and breakdown, including moving merchandise, fixtures, and supplies.
• Maintain clean, organized, and safe work areas throughout the event.
• Work collaboratively with team members and event leadership to ensure efficient operations and a positive guest experience.
• Adapt to changing event needs and assist in various areas of merchandise operations as directed.
• Perform additional duties as assigned by event or merchandise leadership.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at a high level. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Demonstrate professionalism, reliability, and integrity in all interactions with guests, team members, and event partners.
• Maintain a positive, team-oriented attitude and be receptive to coaching, feedback, and direction.
• Possess strong customer service, communication, and interpersonal skills.
• Comfortable working in a fast-paced, high-energy event environment.
• Flexible with scheduling and available to primarily work evenings, weekends, holidays, and event-based shifts as business needs require.
• Self-motivated with the ability to work independently while also contributing effectively as part of a team.
• Adaptable and willing to assist with various aspects of event and merchandise operations as needed.
• Strong attention to detail and commitment to maintaining high standards of service and presentation.
• Previous experience in event operations, hospitality, customer service, merchandise, or a related field is preferred.
• Ability to follow event procedures and direction accurately and consistently.
• Ability to lift up to 50 pounds and remain on your feet for extended periods during scheduled shifts.

This position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is excited to be part of creating memorable guest experiences through live events.

Pay: From $14.00 per hour

Work Location: In person