Merchandise Operations Associate

Job Summary

The Merchandise Operations Associate is responsible for managing product databases and supporting the end-to-end procurement process. This role focuses on administrative excellence—from issuing Purchase Orders (PO) to tracking pre-order production—ensuring that the Merchandising team can operate efficiently and customer promises are met on time.

Key Responsibilities

1. Database Maintenance & Systems Management

• Maintain and update the Master Product Database (SKU creation, descriptions, and pricing) to ensure data integrity across all systems.
• Ensure all product information is accurate and ready for the Merchandising team’s strategic use.

2. Procurement & Work Order Administration

• Execute and issue Purchase Orders (PO) and Work Orders (WO) accurately based on the Merchandising plan.
• Coordinate with suppliers to confirm receipt of orders and clarify any technical specifications or delivery terms.

3. Pre-order Monitoring & Coordination

• Consolidate and track all Pre-order requests from retail stores.
• Act as the primary coordinator to follow up on production status with suppliers, ensuring timelines align with customer commitments.
• Alert the Merchandising team immediately regarding any delays or production bottlenecks.

4. Supply Chain & Shipment Tracking

• Monitor shipment schedules and track the status of incoming goods from suppliers to the warehouse.
• Assist in coordinating logistics documentation to ensure smooth product intake.

5. Issue Resolution & After-Sales Support

• Handle administrative tasks related to product claims, damages, or returns (After-sales cases).
• Prepare periodic reports on Pre-order fulfillment and after-sales issues to identify areas for process improvement.

Qualifications

• Bachelor’s degree in business administration, Supply Chain, Economics, Statistics, or a related field.
• Fresh graduates are highly encouraged to apply.
• High attention to detail and accuracy when working with numbers and large datasets.
• Strong communication and interpersonal skills to coordinate effectively with suppliers and internal teams.
• Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables are a plus).
• Hands-on experience working with Bill of Materials (BOM), Work Orders (WO), and Purchase Orders (PO).
• A proactive problem-solver who can handle order issues, returns, and customer concerns efficiently.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.