Merchandiser / Associate Merchandiser

JOB SUMMARY:

The Merchandiser supports Sourcing initiatives through reporting, data analysis, operational coordination and follow-through with overseas offices and cross-functional partners.

The role requires a hands-on individual who can independently manage recurring responsibilities, analyze information beyond basic data consolidation, support sourcing initiatives from execution through follow-up, and provide clear visibility of findings, issues and required actions.

KEY RESPONSIBILITIES:

Sourcing Initiatives

• Support assigned Sourcing initiatives.
• Support development and maintenance of SOPs, continuous improvement of reporting, trackers, working guidelines and processes.
• Research on product, market and competitors.
• Assist on category deep dive project
• Support new or evolving Sourcing initiatives based on business needs.
• Own and maintain established reports, trackers, follow-up logs, and working files accurately within required timelines.
• Follow up on missing information, exceptions and required actions to ensure timely closure.  Maintain clear records of status, issues, decisions, and next steps for assigned workstreams.
• Consolidate, validate and review information received from overseas offices and cross-functional partners.
• Participate in relevant working sessions and calls and coordinate follow-ups with stakeholders.
• Coordinate with overseas offices and cross-functional partners on assigned initiatives and operational requirements.
• Provide timely acknowledgement and clear updates on open actions and progress.
• Maintain visibility of key discussions, issues and status with relevant stakeholders.
• Escalate blockers or issues requiring management support in a timely manner.
• Communicate clearly and professionally across different teams, markets, and levels of seniority.

Operational Support

• Own and maintain established reports, trackers, follow-up logs, and working files accurately within required timelines.
• Follow up on missing information, exceptions and required actions to ensure timely closure.  Maintain clear records of status, issues, decisions, and next steps for assigned workstreams.
• Consolidate, validate and review information received from overseas offices and cross-functional partners.
• Participate in relevant working sessions and calls and coordinate follow-ups with stakeholders.
• Coordinate with overseas offices and cross-functional partners on assigned initiatives and operational requirements.
• Provide timely acknowledgement and clear updates on open actions and progress.
• Maintain visibility of key discussions, issues and status with relevant stakeholders.
• Escalate blockers or issues requiring management support in a timely manner.
• Communicate clearly and professionally across different teams, markets, and levels of seniority.

Reporting & Analysis

• Analyze reporting results and identify exceptions, trends or areas requiring further investigation.
• Look beyond data compilation to understand key drivers and validate findings where required.
• Prepare clear summaries, observations and key callouts to support management review and business discussions.
• Maintain data accuracy and consistency across assigned reports and trackers.

JOB COMPETENCIES

Hard Skills

• Proficiency in MS Office, PowerPoint, Words and Excel skills, including PivotTables and formulas; good understanding of data validation and reporting accuracy.
• Comfortable working with large datasets, trackers and recurring reports.
• Strong analytical skills with the ability to identify exceptions, trends and areas requiring further investigation.
• Experience in sourcing, merchandising, supply chain or related operations preferred.
• Exposure to digital tools where appropriate to improve accuracy, productivity and quality output; AI-assisted work or reporting automation is an advantage.

Soft Skills

• Must be a team player who works collaboratively with others and contributes to a positive, aligned, and supportive working environment.
• Ability to multi-task in a fast-paced environment
• Open-minded, with clear and responsive communication skills. Able to work independently while collaborating effectively across teams.
• Reliable and disciplined in managing recurring responsibilities and deadlines; proactive in follow-up and maintaining stakeholder visibility.
• Detail-oriented, with strong ownership of accuracy and follow-through.
• Analytical and curious, with willingness to investigate beyond the initial data output.
• Comfortable taking ownership of assigned initiatives and driving actions through completion.
• Adaptable and willing to learn new processes, initiatives and ways of working.

DESIRABLE QUALIFICATIONS & EXPERIENCE

• Diploma or degree in Business and Supply Chain.
• 3-5 years relevant experience in sourcing, merchandising, supply chain operations, reporting or a related role.
• Experience coordinating with regional offices and cross-functional stakeholders is an advantage.

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About Us

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of home furnishings in the United States, Canada, Puerto Rico, Australia, United Kingdom and the rest of the world with franchise partnerships. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, Mark and Graham, and GreenRow. Our passion for high-quality products, functional design, outstanding customer service, enhancing the lives of our customers and the communities remains as our core values.

Today, we are a more than USD 8.7 billion company, with a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

The Singapore regional office was set up in 2008 and we currently have more than 160 associates in functions such as sustainability, customs & compliance, finance, human resource, information technology, inventory planning, logistics, sourcing and quality assurance.

The Global team is an inclusive employer where we recruit and provide employees with fair opportunities on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability. Find out more about us at our WSI LinkedIn Page!