Merchandiser

Description:

Role Snapshot

We are looking for a highly organized, detail-oriented retail professional who loves translating creative direction into beautiful, shoppable physical spaces. The Merchandiser plays a key role in bringing Lovestruck's visual identity to life through engaging displays, thoughtful product presentation, and consistent merchandising standards throughout the store.

Working closely under the direction of the head of visuals and merchandising, this role executes seasonal concepts, display updates, and planograms while helping maintain the books, gifts, and merchandise featured across the sales floor. The Merchandiser also participates in the daily work of the bookstore, providing excellent customer service, supporting store operations, and assisting with events as needed.

Requirements:

Key Responsibilities

Visual Merchandising & Operations

• Display Execution & Transitions: Partner with the head of visuals and merchandising, along with buyers, to design, construct, refresh, and maintain tables, windows, endcaps, shelving features, seasonal displays, and planograms accurately and on schedule.
• Product Presentation: Arrange books, gifts, sidelines, and other merchandise to support discoverability, visual storytelling, seasonal priorities, and sales goals.
• Brand & Signage Standards: Maintain a cohesive visual experience by following established creative direction, presentation standards, and brand guidelines. Create, place, and maintain signage, shelf-talkers, and product information as assigned.
• Display & Stock Maintenance: Keep featured areas clean, organized, fully stocked, and easy to shop. Proactively communicate low inventory, merchandise gaps, and recurring customer requests to the appropriate team members.
• Merchandising Organization: Maintain structured back-of-house storage for fixtures, signage, tools, supplies, and other merchandising materials so they are easy to locate and reuse.
• Project Coordination: Track assigned merchandising tasks, deadlines, and materials; communicate progress and potential obstacles; and manage multiple projects simultaneously.

Bookselling & Customer Experience

• Customer Engagement: Provide warm, inclusive service by greeting customers, offering knowledgeable book and product recommendations, and helping guests navigate the store.
• Sales & Operations: Use the POS system for transactions, assist with online and special orders, and support daily operations such as shelving, restocking, recovery, and maintaining organizational standards.
• Product Knowledge: Build familiarity with store inventory, new releases, featured products, promotions, and display stories in order to answer questions and make thoughtful recommendations.
• Problem Solving: Respond to customer questions and concerns calmly and promptly, involving a lead or manager when appropriate.
• Store Harmony: Collaborate with the bookstore and Cafe & Bar teams to maintain a tidy shared space and a seamless experience across the retail and hospitality areas.

Event & Store Support

• Event Presentation: Support the visual preparation of in-store and offsite events, including product displays, signage, staging, furniture placement, and post-event resets.
• Event Execution: Assist with setup and breakdown, guest check-in, wayfinding, and other on-site needs to help events run smoothly.
• Evolving Scope: Perform other related duties, tasks, and special projects as assigned by store leadership to support the changing needs of the business.

What You’ll Bring

• Visual Merchandising Interest: A creative eye and genuine enthusiasm for visual display work. Prior visual merchandising, retail display, or styling experience is strongly preferred; experience executing planograms or creative direction is a plus.
• Retail or Service Experience: Prior experience in a high-traffic retail or service environment; bookstore, specialty retail, gift, or lifestyle merchandising experience is preferred.
• Attention to Detail: A strong instinct for presentation and organization, with pride in aligned products, accurate signage, clean displays, and complete checklists.
• Organization & Follow-Through: The ability to manage multiple assignments, follow detailed directions, meet deadlines, and maintain organized materials and workspaces.
• Communication & Collaboration: Excellent interpersonal skills and the ability to receive feedback, communicate progress, and work effectively across teams.
• Customer Service: A warm, solution-oriented approach and the ability to balance project work with attentive service to customers.
• Literary Passion: A genuine enthusiasm for books, community-building, and creating a joyful environment for romance readers.
• Physical Requirements: Ability to remain on your feet for extended periods, move throughout the store, use step stools or ladders safely, and independently lift and move up to 50 pounds, including boxes, fixtures, and display materials.
• Availability: Ability to work a variable retail schedule that may include weekdays, evenings, weekends, events, and holidays.

Benefits & Perks

• Medical, dental, vision, and long term disability insurance.
• Paid Time Off (PTO) and paid holidays.
• Significant employee discount on books, cafe items, and merchandise.
• Travel Reimbursement of $50.00 per month
• Professional development opportunities.
• Access to Advance Reader Copies (ARCs) and a vibrant literary community.

Equal Opportunity Employer

At Lovestruck Books, we believe that diversity enriches our workplace and enhances our ability to serve our community. We embrace diversity in all its forms, including but not limited to age, race, ethnicity, gender identity, sexual orientation, disability, religion, nationality, and educational background. We actively seek to attract, develop, and retain talented individuals from diverse backgrounds and are committed to fostering an inclusive environment where all employees feel valued, respected, and supported.