Merchandising Operations Supervisor

The Merchandising Operations Supervisor will oversee the overall Merchandising Operations Department handling the merchandisers, coordinators, and back-end teams in ensuring that retail fundamentals and KPIs are met while developing a motivated team and helping to grow the Retail sales channel.

Responsibilities

• People Management - Mentorship and development of the entire team to maximize their potential and keep them motivated in their duties and responsibilities.
• Policy and Process Management - Strategy, implementation, and enforcement of in-store merchandising requirements, policies, and processes to ensure retail standards are met. Assessing, proposing, and improving these processes to maximize efficiency, productivity, and sales-generating activities
• Manpower Recruitment - Working with our merchandising agency to ensure that merchandisers and coordinators are recruited in a timely manner and deployed to stores in the most optimal way.
• Manpower Retention - Working with our merchandising agency and internal team to ensure that our merchandisers and coordinators are retained, trained, motivated, equipped, and incentivized to work while ensuring quality of work.
• Quality Assurance - ensuring that retail fundamentals of each brand and category are met, including implementation of planograms, marketing initiatives, and optimized product placement.
• On-ground/field Check - Conducting comprehensive trade visits to ensure quality of execution and spotting of opportunities on trade.
• Data Analysis - Analyzing sales data (topline sales, returns, etc.) in relation to KPIs of each member of the team.

Scope

• Total Company - All products and categories we play in

Objectives / Key Outcomes

• Maximizing on shelf availability (OSA% hit)
• Enforcement of retail standards (% implementation)
• Minimizing RTV (%RTV reduction)

Qualifications

• At least 5 years of experience in handling manpower, particularly merchandisers (at least 50 headcounts)
• Genuine care for people
• Excellent negotiation skills
• Extensive knowledge of FMCG operations
• Track record in strategic business relationship-building with major accounts to promote brand visibility and availability
• Knowledgeable in key merchandising metrics and KPIs
• Good understanding of customers' needs to identify opportunities to generate shopper offtake in the retail environment
• Experience in tracking and measuring staff performance
• Willing to work onsite in our Pasig City office
• Proficient in in-store merchandising requirements, policies and processes
• Comprehensive knowledge and understanding of merchandising obligations and contract