Merchant Enablement Officer

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation.

Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.

Our technology mirrors our people - Smart, Innovative & Forward Thinking

To maintain competitive advantage as we grow, we are currently looking for new Merchant Enablement Officer:

Job Purpose:

The Merchant Enablement Officer will assist the Merchant Enablement team in ensuring efficient communication, system updates, and coordination with internal and external stakeholders. This role provides an opportunity to gain hands-on experience in merchant operations, compliance processes, and system management within a dynamic work environment.

Responsibilities:

• Communicate effectively with the coordinators' team and Compliance team to facilitate the verification process.
• Handle communication with Acquirer Banks for change requests and monitor stock availability.
• Process mailbox requests daily, including updating merchant data on the system and managing feature additions or cancellations.
• Assist in tracking and resolving merchant-related issues in coordination with relevant teams.
• Support the preparation of reports and documentation for merchant operations.
• Ensure compliance with company policies and industry regulations during the merchant enablement process.
• Collaborate with internal teams to streamline onboarding processes and improve operational efficiency.
• Maintain accurate records of onboarding activities and update systems as needed.
• Provide timely and accurate responses to inquiries from internal and external stakeholders.

Requirements:

• 1-3 Years of relevant experience
• Strong communication skills (must).
• High attention to detail and organizational skills (must).
• Basic knowledge of merchant services and systems (preferred).
• Problem-solving skills and the ability to work in a fast-paced environment.

Our values guide how we think and act - They describe what we care about the most

C ustomer first - It’s embedded in our design thinking and customer service approach

O pen - Openness allows us to constantly improve and evolve

R eal - No jargon and no excuses!

B old - Constantly challenging ourselves and our way of thinking

R esilient – If we fail, we bounce back stronger than before

C ollaborative - We know that we can achieve a lot more as a team

We are changing lives by constantly striving for a better solution

Click apply below and become part of the Geidea story