Merchant Engagement Executive

Job Summary:
The Merchant Engagement role focuses on building and maintaining strong relationships with merchants, driving product adoption, and ensuring a seamless experience for Paytm partners.

Key Responsibilities:

• Build and maintain relationships with existing merchants to ensure long-term engagement.
• Drive usage of Paytm products such as payments, soundbox, and financial services.
• Educate merchants about new features, offers, and services.
• Resolve merchant queries and provide timely support.
• Monitor merchant performance and identify opportunities for growth.
• Coordinate with internal teams to address merchant concerns.
• Conduct regular follow-ups and field visits (if applicable).
• Ensure achievement of assigned targets and KPIs.

Required Skills:

• Strong communication and interpersonal skills
• Relationship management and negotiation ability
• Problem-solving and customer-centric approach
• Basic understanding of digital payments and fintech
• Ability to work in a target-driven environment

Preferred Qualifications:

• Graduate in any discipline
• Experience in sales, merchant acquisition, or customer engagement (preferred)
• Familiarity with the fintech/payments ecosystem

Key Competencies:

• Ownership and accountability
• Adaptability in a fast-paced environment
• Team collaboration
• Result orientation