Merchant KYC Analyst

Department: Merchant Onboarding & Compliance Operations

Job Summary

We are seeking a detail-oriented and customer-focused Sales Officer / KYC Analyst to support merchant onboarding

and compliance operations. The role is responsible for collecting, validating and verifying merchant documentation,

supporting risk assessment, ensuring adherence to KYC/AML requirements, and facilitating a smooth onboarding

experience for merchants seeking payment and financial services.

Educational Qualification

* Mandatory: Bachelor's Degree from a recognized university.

* Preferred: B.Com, BBA, BMS, BBM, MBA (Finance/Marketing), Banking & Finance, Commerce or Business

Administration.

Experience

* 2 to 8 years of experience in Merchant Onboarding, KYC Verification, AML Compliance, Customer Due Diligence

(CDD), or Risk Operations.

* Experience in FinTech, Payment Gateway, Banking, Insurance, NBFC, Broking, or Financial Services is preferred.

Key Skills Required

Functional Skills: Merchant Onboarding; KYC Verification; AML Compliance; Customer Due Diligence (CDD);

Enhanced Due Diligence (EDD); Risk Assessment; Merchant Risk Profiling; Regulatory Compliance; Documentation

Review; Data Validation; Fraud Detection Awareness.

Technical Skills: Microsoft Excel; Microsoft Word; Outlook; CRM Tools; KYC Verification Platforms; Merchant

Management Systems; Document Management Systems.

Soft Skills: Excellent Communication; Client Relationship Management; Attention to Detail; Problem Solving;

Analytical Thinking; Time Management; Stakeholder Coordination.

Roles, Responsibilities & Duties

Merchant Onboarding

* Facilitate onboarding of new merchants by collecting and reviewing required documentation.

* Ensure merchant information is complete, accurate and compliant with onboarding requirements.

* Support merchant activation within defined timelines.

KYC Verification

* Verify merchant documents including business registrations, PAN, GST, bank details, identity proofs and address

proofs.

* Validate submitted documents as per internal and regulatory guidelines.

* Identify discrepancies and coordinate with merchants for resolution.

Compliance & AML

* Conduct Customer Due Diligence (CDD) checks.

* Ensure adherence to KYC, AML and applicable regulatory requirements.

* Escalate suspicious or high-risk cases to the appropriate compliance team.

Risk Assessment

* Evaluate merchant profiles and categorize risk levels.

* Perform risk-based reviews and recommend further due diligence where required.

* Monitor onboarding risks and compliance exceptions.

Documentation Management

* Maintain accurate digital and physical records of merchant documents.

* Ensure records are updated and audit-ready.

* Track pending documentation and follow up for completion.

Merchant Communication

* Interact with merchants through phone, email and virtual meetings.

* Provide onboarding guidance and resolve documentation-related queries.

* Maintain a professional and customer-focused onboarding experience.

Internal Coordination

* Collaborate with Sales, Compliance, Risk, Legal, Operations and Product teams.

* Ensure smooth processing of merchant onboarding requests.

* Participate in process improvement initiatives.

Process Improvement

* Identify operational bottlenecks and recurring onboarding issues.

* Suggest improvements to onboarding workflows.

* Contribute to efficiency and process-standardization initiatives.

Key Performance Indicators (KPIs)

* Merchant onboarding turnaround time (TAT)

* KYC accuracy rate

* Compliance adherence

* Merchant activation success rate

* Documentation completion rate

* Customer satisfaction

* Audit compliance

Preferred Candidate Profile

* Strong understanding of KYC and AML processes.

* Hands-on experience in merchant onboarding or customer onboarding operations.

* Familiarity with Sole Proprietorship* , Partnership, LLP, Private Limited and Public Limited entities.

* Strong analytical and decision-making skills.

* Ability to work independently in a fast-paced environment.

* Customer-centric approach with excellent interpersonal and communication skills.

Industry Preference

* FinTech

* Payment Gateway

* Banking

* NBFC

* Insurance

* Broking

* Financial Services

Employment Details

Position Sales Officer / KYC Analyst Merchant Onboarding

Department: Merchant Onboarding & Compliance Operations

Employment Type Full-Time

Experience: 2 - 8 Years

Education Bachelor's Degree

Location: Open / As per business requirement (DELHI/DELHI-NCR)

Notice Period: Immediate to 30 Days Preferred