Merchant operations & support - Associate

About Paytm

Paytm is India s leading mobile payments and financial services distribution company and a pioneer of the mobile QR payments revolution. Paytm builds technology that empowers small businesses with payments and commerce solutions.

About the Team

The Merchant Operations team manages critical backend processes related to merchant onboarding, documentation, banking coordination, and payment gateway activation. The team works closely with Business, Banking, and internal stakeholders to ensure smooth and timely merchant onboarding.

About the Role

We are looking for a detail-oriented professional to manage merchant documentation, coordinate with Business teams, and work with banking partners to facilitate PG code generation and merchant activation.

Key Responsibilities

Manage end-to-end merchant documentation and onboarding processes.

Coordinate with Business/Sales teams to collect and validate required documents.

Liaise with banks to procure required codes/details for PG code generation.

Coordinate with internal and external stakeholders for timely merchant activation.

Track pending documentation, bank codes, and onboarding cases to ensure closure within TAT.

Maintain trackers/MIS and ensure process accuracy and compliance.

Resolve operational queries and follow up on pending requirements.

Skills Experience

Experience in merchant onboarding, KYC/documentation, banking coordination, or payment operations Banking Operations, Backend Operations, Merchant Operations, Payment Gateway Operations, or Fintech preferred.

Strong communication, coordination, follow-up, and stakeholder management skills.

Good knowledge of MS Excel and MIS.

Strong attention to detail and ability to manage multiple tasks.

Education

Graduation mandatory.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.