Merchant Operations Representative (Fixed-Term, 6 Months)

CLIENT PROFILE: a leading global fintech company transforming financial inclusion through innovative technology, serving millions of customers across multiple markets in Asia and beyond.

Merchant Operations Representative (Fixed-Term Project – 6 Months)

Location: BGC, Taguig City, Philippines
Work Setup: Hybrid (3 days onsite, 2 days WFH)
Employment Type: Fixed-Term Project (6 Months)

About the Role

We are looking for a highly organized and detail-oriented Merchant Operations Representative to support our Southeast Asia operations, with a primary focus on the Philippines. This is a 6-month project-based role ideal for individuals who thrive in a fast-paced environment and enjoy coordinating with internal teams and external business partners.

The successful candidate will provide operational and administrative support across merchant operations, partner support, sales enablement, and other cross-functional initiatives. This role requires strong attention to detail, adaptability, and the ability to manage multiple priorities while maintaining high service standards.

Key Responsibilities

Merchant & Partner Operations

• Serve as the primary point of contact for merchant and partner inquiries across Southeast Asia.
• Provide timely and accurate operational support to ensure a positive merchant and partner experience.
• Manage communication with merchants, partners, and internal stakeholders.

Merchant Onboarding & Documentation

• Process merchant onboarding from start to finish.
• Perform data entry, documentation, and record maintenance with a high level of accuracy.
• Ensure compliance with established operational procedures and documentation requirements.

Store Operations

• Create, update, and close merchant store records within internal systems.
• Manage store user and clerk access to support day-to-day operations.
• Maintain accurate store-related documentation and operational records.

Operations Support

• Support Merchant Operations, Sales Enablement, and other cross-functional teams on operational initiatives.
• Process operational requests, ticket queues, and inquiries using internal systems.
• Assist in maintaining operational workflows and identifying process improvement opportunities.
• Perform quality assurance checks to ensure data accuracy and adherence to service standards.

Qualifications

• Bachelor's degree in any field or equivalent relevant work experience.
• At least 1 year of experience in merchant operations, merchant support, operations support, business support, customer support, or a related role.
• Excellent verbal and written communication skills in English and Filipino.
• Strong attention to detail with excellent organizational and time management skills.
• Ability to work efficiently in a fast-paced, deadline-driven environment.
• Proactive, adaptable, and able to quickly learn new systems and processes.
• Experience working within service level agreements (SLAs) and structured operational processes is an advantage.
• Proficient in Google Workspace (Sheets, Docs, Slides) and/or Microsoft Office, particularly Excel.
• Familiarity with AI productivity tools (e.g., ChatGPT, Microsoft Copilot, Gemini) is an advantage.
• Willing to work on-site in BGC, Taguig City.

What We're Looking For

The ideal candidate:

• Is highly organized, detail-oriented, and process-driven.
• Takes ownership of assigned tasks and delivers work with minimal supervision.
• Builds strong working relationships with merchants, partners, and internal teams.
• Communicates professionally and effectively.
• Maintains accuracy while managing multiple priorities.
• Has a continuous improvement mindset and embraces new technologies and processes.