P
Payjoy
Merchant Operations Supervisor
Skills
Compliance
1 month ago
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Important information
Contract type:
Permanent
Location:
Taguig, Metro Manila, Philippines
Work mode:
Onsite
Published on:
22 September 2026
What they need
- Handle partners’ queries, support requests, and operational coordination. Ensure timely and efficient resolution of issues while maintaining a positive partner experience. Own the partner communication channel and NPS.
- Manage merchant/partner onboarding, including documentation, data entry, and record-keeping. Streamline the onboarding process to ensure accuracy and compliance.
- Oversee store-related tasks, including creation, closure, and clerk management. Ensure smooth store operations and effective clerk management.
- Focus on optimizing processes and ensuring smooth collaboration between teams. Identify bottlenecks, streamline workflows, and facilitate communication between different functions.
- Provide technical guidance to the customer on using a product or service effectively and efficiently.
- Document and escalate issues they encounter with the merchant console and escalate complex issues to higher-level support personnel.
- Standardize, localize, and run the partners' onboarding and support processes
- Act as a subject matter expert regarding specific issues and concerns raised by the partners.
- Provide accurate, valid, and complete information by using the right methods/tools
- Provide a weekly report (during a meeting or through a template) and recommendations for better merchant experience for the related managers.
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