Merchant Relation Executive (UP$3900)

Location: Clarke Quay (Hybrid)
Salary: $3,500 - $4,000/month

Looking to grow your career in the fast-paced FinTech and Payments industry? Join a leading fintech company and gain hands-on experience in merchant operations, cross-border payments, and digital payment solutions. This role offers excellent learning opportunities, career progression, and potential overseas business travel to attend industry conferences and events.

Responsibilities

• Manage merchant onboarding, including KYC verification, account setup, and system integration.
• Build and maintain strong relationships with merchants by providing operational support and resolving day-to-day enquiries.
• Process and monitor cross-border payment and remittance transactions.
• Investigate and resolve payment, settlement, and transaction-related issues.
• Liaise with internal teams, banking partners, and merchants to ensure smooth daily operations.
• Prepare operational reports, reconciliations, and maintain SOP documentation.
• Support process improvement initiatives and operational projects.

Requirements

• Diploma or Degree in Business, Finance, Banking, Accountancy, or related disciplines.

• Experience in FinTech, Payment Service Providers (PSP), payment gateways, remittance, digital wallets, or payment operations.

• Experience with companies or platforms in the payments ecosystem (e.g. PSPs, remittance providers, payment gateways, digital wallets, or other fintech companies) will be highly preferred.

• Knowledge of merchant onboarding, KYC, payment operations, settlements, FX, or remittance will be an advantage.

• Strong communication and stakeholder management skills.

• Detail-oriented with excellent analytical and problem-solving abilities.

• Proficient in Microsoft Excel and Microsoft Office.

Why Join?

• Excellent opportunity to build a career in the rapidly growing FinTech and Payments industry.
• Exposure to regional and cross-border payment operations.
• Structured learning and development opportunities.
• Potential overseas business travel to attend industry conferences and represent the company.
• High possibility of conversion to a permanent position based on performance.

We regret that only shortlisted candidates will be notified.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

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