Merchant Relations Officer

Merchant Relations Officer (Ref: 37762)
Salary: S$3,600 - S$3,900

Our client is a well-established payment FinTech company with operations in Singapore and Japan. They are currently seeking a Merchant Relations Officer.

This role is responsible for merchant servicing, project coordination, documentation, and payment operations. The ideal candidate should possess hands-on experience in cross-border remittance, payment operations, or foreign exchange (FX) within a regulated payment institution or money services business.

【 Responsibilities 】
Merchant Servicing

• Oversee end-to-end merchant onboarding processes, including account evaluation, KYC documentation, agreement execution, regular meetings, and
  technical system integration.
• Provide ongoing account servicing post-boarding, addressing merchant inquiries and resolving ad hoc and recurring operational issues.
• Conduct periodic account reviews to ensure compliance, operational efficiency and sustained business performance.

Payment & Remittance Operations

• Execute and monitor cross-border payment and remittance transactions across multiple currencies, ensuring accuracy and timely settlement.
• Support the buildout and daily operations of the company's cross-border remittance platform, drawing on prior experience with remittance workflows and correspondent banking relationships.
• Investigate and resolve transaction discrepancies, STP breaks, and settlement exceptions in coordination with internal teams and banking partners while
  minimising disruptions to operations.

Project Management

• Contribute to the design and implementation of operational workflows for the remittance platform, identifying gaps and recommending process
  improvements.
• Collaborate with project management team and cross-functional departments to support and deliver operational initiatives, system enhancements and new product implementation.

Documentation

• Prepare and maintain accurate records, reconciliation reports, and operational documentation related to merchant and remittance activities.
  -Develop, review and maintain Standard Operating Procedures (SOPs) for all relevant operational processes.

General Responsibilities

• Keep abreast of industry trends, regulatory changes, and emerging payment technologies.
• Undertake other administrative and operational duties as required to support business functions.

【 What you will receive 】

• AWS
• Variable Bonus (subject to company and individual performance)
• Annual Leave: 14 days (up to a maximum of 25 days)
• Medical Leave
• Medical Benefits

【Requirements & Preferences】
(Must)

• Minimum a Bachelor’s Degree
• 1–2 years of relevant experience in PSP, remittance, fintech, payment gateway, digital wallet, banking, or money services.
• Experience in cross-border payments, remittance operations, FX operations, or multi-currency settlement is highly preferred.
• Strong attention to detail and ability to maintain accuracy under tight deadlines.
• Proactive, self-motivated, and able to work independently and resolve issues with minimal supervision.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Able to manage multiple priorities and adapt to changing business needs.
• Effective team player with the ability to collaborate across cross-functional teams.
• Strong analytical and problem-solving skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).

（Advantage）
Familiarity with payment platforms, APIs, or system integration is an advantage

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We regret that only shortlisted candidates will be notified.

Registration No.: R1442628 (Stanley Neo Khay Liang)
Recruitment Licence: 12C5051