Merchant Services Analyst

About Windcave:

Founded in 1999 in New Zealand, Windcave has consistently led the way in the innovation of payment technology. Today, our global footprint extends across 40+ countries, supported by a dedicated team of over 400+ experts. We process billions of transactions annually, providing businesses with a comprehensive payment solution through a single
provider.

Our approach continuously sets new industry benchmarks and reflects our commitment to leading the market with self-developed, cutting-edge technologies. We support a wide range of industries, including retail, finance, hospitality, and more, with operations all over the globe.

The Role:

We are looking for an energetic Merchant Services Analyst who enjoys a varied and fast-paced environment.

Role Responsibilities:

• Make sound merchant application decisions based on credit checks and quality analysis
• Maintain a good working knowledge of Scheme rules and processes including settlement and charge-back.
• Timely processing and resolution of issues (raised through tickets) related to Credit/Merchant Services
• Work efficiently, accurately and consistently to defined processes
• Build strong working relationships with internal and external stakeholders
• Assist Enterprise customers with custom reporting and analysis
• Monitor and evaluate existing credit/merchant service accounts to ensure they meet the terms of application
• To complete different checks (Credit, ID) as part of application processing and able to take strong view on risk and compliance for adherence.

Ideally the candidate will have the following:

• An A+/A or B+/B equivalent bachelor’s degree in finance or related field
• Quick learner and passion for card and payments.
• Good understanding of AML, KYC, CDD.
• Excellent attention to detail, with accurate data entry skills and technically savvy
• A passion for delivering outstanding customer service

Benefits:

We value our employees and offer competitive benefits, including:

• Competitive salary
• Hybrid work (currently following hybrid work model; mandatory 3 days’ work from office Monday, Tuesday, and Friday)
• Flexible working hours
• Career development and long-term career opportunity
• Discounted health insurance (depending upon eligibility)
• Diverse, energetic and friendly team environment

Why join us?

At Windcave, you will have the opportunity to grow, develop, and be part of a company that values your contributions. We are committed to providing:

• A supportive and inclusive environment
• Career development and learning opportunities
• Exciting and challenging projects
• On going training and support

If you are passionate about payment industry, eager to make an impact and ready for your next challenge, we’d love to hear from you. Apply today and be part of something great!