Merchant Services Executive

Key Responsibilities

• Manage relationships with merchants and partners, ensuring their needs and expectations are met, including reports and resolve their inquiries.
• Act as a point of contact for merchant inquiries, issues, and escalations.
• Develop and implement operational procedures and workflows to optimize productivity.
• Monitor service delivery and resolve issues to maintain high customer satisfaction.
• Coordinate with IT and Risk departments to ensure secure and seamless payment processing.
• Maintain records of merchant activities and performance for reporting and analysis.
• Provide ongoing training and resources to merchants on using the company’s solutions.

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• 2+ years of experience in operations and customer service, preferably in the payment or financial services industry. Fresh graduates are encouraged to apply
• Strong knowledge of compliance regulations, risk management frameworks, and operational best practices.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong communication and interpersonal skills to interact effectively with internal and external stakeholders.