Merchant Solution Officer( Banking/ Digital Platform related)

Description

• Working Location: CBD Area
• Working day : 5 days work week

Job Description:

• Promote platform to existing and prospective customers through outbound telesales activities.
• Identify sales opportunities and effectively communicate product value propositions to drive adoption.
• Assist customers with onboarding, including both onsite and remote setup, ensuring a seamless experience.
• Provide clear, accurate, and concise information on product features, pricing, and processes.
• Understand customer business needs and recommend suitable merchant solutions.
• Build and maintain strong customer relationships to encourage retention and long-term usage.
• Follow up with customers post-onboarding to ensure satisfaction and resolve any issues promptly.
• Maintain accurate records of customer interactions, sales activities, and onboarding progress in CRM systems.
• Work closely with internal stakeholders (e.g., operations, product teams) to address customer feedback and improve service delivery.
• Ensure compliance with bank policies, regulatory requirements, and service standards.
• Achieve individual and team sales targets and performance KPIs.
• Stay updated on product enhancements, market trends, and competitor offerings.

Requirements:

• Prior experience in telesales, customer service, or merchant solutions is preferred.
• Strong communication and interpersonal skills.
• Sales-driven with a customer-centric mindset.
• Ability to explain technical or financial solutions in a simple and clear manner.
• Self-motivated, results-oriented, and able to work independently.
• Proficiency in Microsoft Office is an advantage.

PERSOL Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating  suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.

For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at [email protected].