MES Delivery Manager

Job Description: MES Delivery Manager – Portfolio & Stakeholder Management

Email Id: [email protected]

Loc: Bangalore

Position Overview

The MES Delivery Manager is responsible for managing the Manufacturing Execution System (MES) and Manufacturing Applications portfolio, with strategic focus on portfolio governance, stakeholder engagement (internal and external), alliance partnerships, and ensuring successful delivery across COTS and custom MES solutions. The role bridges business strategy, technical execution, and customer success.

Key Responsibilities

Portfolio Management & Governance

• Oversee MES and Manufacturing Apps portfolio across multiple customers and implementations
• Develop portfolio strategy, roadmap, and business case aligned with organizational objectives
• Monitor portfolio health, KPIs (system uptime, user adoption, ROI, customer satisfaction)
• Identify synergies and optimization opportunities across the portfolio
• Establish portfolio standards, best practices, and governance frameworks
• Manage budget allocation, resource capacity, and initiative prioritization

Technology & Alliance Management

• Manage relationships with COTS MES vendors (Parsec, Wonderware, Aspen, FactoryTalk, etc.)
• Evaluate and negotiate technology partnerships based on customer and organizational needs
• Optimize COTS vs. custom development decisions for cost and time-to-value
• Foster strategic alliances to enhance portfolio capabilities and market reach

Proposal & Sales Enablement

• Lead MES solution proposals and business case development for new and expansion opportunities
• Translate customer requirements into compelling technical and commercial proposals
• Collaborate with Sales on opportunity identification and deal strategy
• Support pricing strategy and ROI justification for customer solutions
• Review proposals for alignment with portfolio standards and delivery capabilities

Stakeholder Management

• Build and maintain strategic relationships with customer executives and key decision-makers
• Serve as escalation point for critical customer issues and strategic initiatives
• Conduct business reviews, performance assessments, and roadmap discussions
• Align delivery teams, sales, support, and executive leadership on portfolio strategy
• Identify upsell, cross-sell, and renewal opportunities

Quality & Performance Oversight

• Monitor implementation health, go-live readiness, and post-launch performance
• Manage risks, issues, and escalations across portfolio engagements
• Drive continuous improvement and optimization initiatives
• Coordinate program delivery and resource allocation across concurrent initiatives

Required Qualifications

Experience

• Bachelor's degree in Engineering, IT, Manufacturing, or Business Administration
• 15 years of Industry Experience
• 6+ years in MES/manufacturing systems with 3+ years in portfolio/program management
• Proven track record managing multiple concurrent implementations and customer-facing delivery
• Strong experience with COTS MES platforms (Critical Manufacturing/Siemens Opcenter/Aveva/Apriso) and custom development
• Success in account management, business development, or solution selling roles

Technical & Business Knowledge

• Deep understanding of MES architecture, manufacturing processes, and enterprise system integration (ERP, WMS, QMS)
• Knowledge of manufacturing standards (FDA, ISO), data architecture, and system integration patterns
• Portfolio and program management methodology
• Business case development, ROI analysis, and vendor negotiation capabilities
• Ability to translate business requirements into technical solutions

Key Competencies

• Executive-level relationship building and customer success orientation
• Strategic thinking with business acumen and sales capability
• Proposal development and deal strategy expertise
• Strong communication and presentation skills across diverse audiences
• Cross-functional leadership and conflict resolution
• Problem-solving, adaptability, and comfort with ambiguity

Preferred Qualifications

• BE/BTech
• Experience in Professional Services, SaaS, or Technology consulting
• Industry expertise (Automotive, Pharma, F&B, Discrete Manufacturing)
• On premise/Cloud-based MES or SaaS platform experience
• Sales, solution architecture, or customer success background

Key Competencies

• Portfolio governance and strategic initiative management
• Executive-level relationship building and account management
• Proposal development and business case creation
• Technical leadership and business acumen
• Alliance and vendor relationship management
• Communication and cross-functional influence
• Customer success orientation and value realization focus
• Problem-solving and adaptability in dynamic environments

Email Id: [email protected]